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Issue #553: February 25 – Mar 3, 2018

Q: For the past 8 or 10 days, I’ve been getting a popup in the lower right of the screen which tells me there is a Windows update and I should click on either “restart now,” or “remind me tomorrow.” I first clicked on “restart now”. I later received another popup that said the system […]

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Issue #552: February 18-24, 2018

Q: After scanning a document in pdf, the product will not save in the designated file – the error message (no number) is “unable to write to file.” It will write to a file in an external hard drive, so I save it there, copy it, and paste in the desired computer hard drive file […]

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Issue #551: February 11-17, 2018

Q: I currently use Kaspersky for my Anti-Virus and Internet security program. I know that this is a Russian owned company and, given all the real fears about Russian hacking, I’m a little concerned about continuing its use on my personal computer. So, I’m thinking of switching to another Internet security program once my subscription […]

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Issue #550: February 4-10, 2018

Q: I allowed Microsoft to update Windows 10 on my desktop computer recently. It took over 2 hours and after it was done I was no longer able to receive email via my Outlook 2007.  I cannot access my Account Settings; I get “Not Implemented” when I try to receive/send.  When seeking help at Microsoft […]

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Issue #549: January 28 – February 3, 2018

Q: I am taken over by on my search line. I can’t figure out how to get rid of it.  Also, my computer, which is not very old is very slow, seems to be “doing” something all the time, sometimes hesitates to write when I type.  Microsoft informs me that I have had my […]

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Issue #548: January 21-27, 2018

Q: When I got Cox Internet, my laptop kicks me off wireless at exactly 3 minutes. Will search and regain network only to be kicked off every 3 minutes. No technician can solve the problem. Does not happen on any other network. – Jean H. No City Given, Florida A: There are many things that […]

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Issue #547: January 14-20, 2018

Q: My Windows update has stopped working. I have it setup to automatically notify me when there are updates; however, I have the settings so that I can install when convenient for me. When I tried to run updates, I receive the message “Windows Update cannot currently check for updates, because the service is not […]

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Issue #546: January 7-13, 2018

Hello, Geeks!  Even though this is publishing the week of January 7th it is still my first column of 2018, so I’d like to wish you all a joyful and prosperous New Year, filled with smoothly operating tech devices and minimal system errors.  Don’t forget, I.G.T.M. is more than a computer help feature.  I cover […]

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Issue #545: December 31, 2017 – January 6, 2018

Q: I have a HP laptop with Win 10. Somehow I got into the Administrator mode and cannot get out. Even if I sign on normally, it wants the admin password for everything. I keep records of passwords but none of these seem to work. I cannot even restore to factory specs. Any suggestions? – […]

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Issue #544: December 24–30, 2017

Merry Christmas my fellow Geeks and Geek wanna-bes!  I hope you and everyone in your little corner of the world find peace, love, and contentment as we celebrate this joyous season.  What’s that?  You say you’re getting a new computer for Christmas, and you want to start things off on the right foot?  Well then […]

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