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Q: I have a 3 year old HP Pavilion running Windows 10.  There is an update that says my operating system is about to be outdated.  The update from Microsoft does not give me a choice to update or not. It reaches 91% then locks up.  I have left it spinning for 24 hours to […]

Q: I read “A tale of 3 passwords” (Geek Note: This is presumably referring to I.G.T.M. Issue #676, July 5, 2020) and your explanation was good until you told the user to add the username and password “that will automatically be used for future sign-ins.” I had no idea what to enter so I created […]

Q: I have over 100 hours of video on VHS tapes I want to convert to digital. I have a VHS player and a DVR that can records to either disk or HDD. I have been recording from the VHS tapes to the HDD, doing some minor editing and then burning to disk. I searched […]

Q: How do I delete Avast overseer from C:/Program Files/Common Files/avast software/overseer? Have run Avast Free for years. last several months have encountered duplicate desktop shortcuts for Avast about 3-4 minutes after startup is complete. I can delete the shortcut but it always returns on the next startup. I have disabled/deleted Overseer from Task Manager. […]

Q: I have a problem with my computer, in that, an access feature disappears frequently causing me to restart the computer to regain its presence. I have a new Acer, Windows 10 computer just 3 months old. Only my wife and I use the computer for email, news, ordering products and some correspondence. I purchased […]

Q: What can I do with a 15-year old laptop that I no longer need? I don’t want to toss it in the trash because the metal elements can leach into the water supply. Is there a place that accepts donations? If not, where can I dispose of it safely? – Beverly H.Niceville, Florida A:  […]

Q: I use Outlook to receive e-mail. Every morning I have to go to programs Office 365 and do a quick repair to receive any mail. During the day if the computer goes to sleep I have to do the quick repair again. This is an every day problem. Any help would be greatly appreciated. […]

Q: I have a Dell Inspiron 3250 running Windows 10 Home. Per your weekly column, I created three user accounts, Administrator (local account), myself (local account) and my wife’s (outlook). When I first set my account up I was able to log in with a PIN but it no longer allows me to do that […]

Q:  I’m trying to upgrade some operating systems on some older (2009 and 2011) iMacs that I have. I’ve found the upgrades and have downloaded and run the .dmg files. When I finish the install, I get the confirmation that the OS has installed, but when I look at the version that is running (Apple->About […]

Q: I keep my embroidery designs (thousands of them) on an external drive. All of a sudden I can’t get my external drive to open up on my laptop. I took it to my husband’s desk top and it gave me a message that it needed to be reformatted. That means I will lose all […]