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Issue #566: May 27 – June 2, 2018

Q: Lately I have been getting a reply “invalid username”.  It works on other requests.  How can someone tell me that my user name is invalid?  I have used that username since the internet first started with e-mail.  – Glenn H. Shalimar, Florida A: Your question is missing some contextual information, Glenn.  From whom or […]

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Issue #565: May 20-26, 2018

Q: I have a Dell Inspiron 17.3, 5000 Series, with a precision touchpad. I am experiencing the problems previously reported in your column regarding the highly sensitive touchpad. I cannot locate a TouchGuard, nor is there a picture of a touchpad on any of the function keys. Please address this issue again as well as […]

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Issue #564: May 13-19, 2018

It’s been a rather difficult week for this Geek and my extended family, as we grieve the tragic loss of a loved one.  So, I’m taking the week off and letting you, my dear readers, write this issue of It’s Geek To Me for me.  I must say, I don’t often receive reader communications which, […]

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Issue #563: May 6-12, 2018

Q: My issue is with Windows 10 Update Assistant. Every morning when I turn on the computer it displays the message “This PC is not running the latest and most secure version of Windows 10. This PC is running version 10240. The latest version is 16299. Click ‘update now’ to get started.” I let it […]

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Issue #562: April 29 – May 5, 2018

Q: First, let me thank you for your great column and help to all of us non-techies out here.  My Windows 10 desktop computer has hung up of the first start for about the last 10 weeks. Occasionally it will come on the first time but only maybe about 1 of 20. Any time after […]

Posted in Columns | 1 Comment

Issue #561: April 22-28, 2018

Q: Long time reader although most of the problems and solutions are beyond my understanding. I have a 6-7 year old Dell laptop running Windows 10. My problem is the system seems to be very slow and if I’m moving from Google mail to Google news, the system hangs and I get a “page not […]

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Issue #560: April 15-21, 2018

Q: I am using Outlook 2016 for calendar and email on an HP laptop. My printer is an HP 6830 Office Jet. Last week, when I printed out my calendar, it printed in black and white, not color. I’ve run diagnostics from Microsoft and Hewlett Packard with no luck. This evening I printed next week’s […]

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Issue #559: April 8-14, 2018

Q: I have 3 desktops and 2 laptops. I do a lot of newsletters and journals for several organizations I support and have used Microsoft Word for years. It fits my needs and style perfectly and has the capabilities I need (multiple columns, varying fonts, varying line spacing, ease of placing photos and graphics in […]

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Issue #558: April 1-7, 2018

Q: About a week ago, I had an email to an Outlook contacts group fail to transmit. The following message is returned:  Your message did not reach some or all of the intended recipients.  Subject: Test  Sent: 2/2/2018 2:09 PM  The following recipient(s) cannot be reached: This was followed by a list of all the […]

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Issue #557: March 25-31, 2018

Q: Question 1 – Windows 10 Version 1709 failed to update on my computer.  I checked the Update History and it attempted to update several times but failed. I attempted to run the Windows 10 Fall Creators Update to fix the issue, but no luck. In the meantime my HP DeskJet 932C stopped working with Windows […]

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