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Q: About half the time when I try to shutdown, (I know I am still old school and like to shut down at night) the computer restarts instead of shutting down. I attempt the shutdown by first clicking the windows button in the lower left. Then click the power button and select “Shut down”. I […]

Q: I’m a Florida snowbird from Minnesota.  I attended your appearance at the NW Florida State College Computer Tech Expo, and asked you a question about this issue.  You asked me to submit it to your column, so here it is. I’m thinking about buying a new computer.  I’ve run into a new type of […]

Q: Just read your article about switching emails (Geek Note: I.G.T.M #599, January 13-19, 2019). Could you give some guidance on switching telephones?  I no longer use or need my home phone but I’ve had the number for many years and many people don’t have my cell number. I currently use Ooma which is inexpensive […]

Q: Is it possible to block email from “phishing” type email addresses? If so, how can this best be accomplished? If it is not possible, are there any federal or state agencies that regulate the internet in any ways that make these types of activities unlawful? If so, to what websites or email addresses should […]

Q: I record the audio of meetings for a community organization. I use a PC laptop and third-party software that records a .wav file. I then convert the .wav file to .mp3 and place it on a website as a downloadable file. Depending on the length of the meeting this file can get quite large, […]

Q: I have an android ZTE I want to know if there is any way I can completely erase photos and any information from it without anybody being able to get back anything I previously had in it? – Violet M.Ballinger, Texas A: It is always, always (did I mention always?) a good idea to […]

Q: We have a tower system, running Windows 10. I used to be quite proficient in computers, but this error message is driving me nuts! Quite frequently, and throughout the day, there will be an ‘error’ message stating that Drive F: is running low on space. The odd thing is, we have NO drive F! […]

Q: Please provide me a check list of steps to activate my new Dell Windows 10 laptop just received for Christmas. I would like to transfer all data from my ten year old Toshiba with Windows 7 without losing anything personal or necessary to the change over. The box store that sold me the computer […]

Q: Switched to SSHD as backup medium, but read a disturbing piece stating that if left dormant too long (time frame NOT given), since it’s not hard/physical medium with hard state changes (ones & zeroes on a platter), one might find a drive essentially worthless if not used on a regular basis. Can you enlighten […]

Q: When and why have web sites that you are just searching for information asking you to download their complete program first? Sure would not take long to fill a hard drive. – Glenn H.Shalimar, Florida A: Glenn, I wrote back to you asking for an example of what you’re talking about, but didn’t receive […]