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Issue #475: August 28 – September 3, 2016

Q: I’ve tried several times to install the update for Windows 10, but continually get the error code 80070570. The report prior to installation states my computer checks out in terms of the compatibility report. I’ve checked a Microsoft Community for this error code, but still I’m not sure of the fix needed as I […]

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Issue #474: August 21 – 27, 2016

Q: I want to have my computer always connect to the 2.4 GHz band when I turn it on. It frequently connects to the 5 GHz band. (maybe 70% of the times). I have to go through the exercise of “disconnect from the LINKSYS 08301_5GHz”, and then “connect to the LINKSYS 08301” band. Sometimes it […]

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Issue #473: August 14 – 20, 2016

Q: My Acer laptop randomly restarts. Is it just getting old or can that be fixed? – Marilyn S. Crestview, Florida A: I honestly was one click away from throwing this question into my “Unusable” folder and moving on. After all, this is exactly the kind of question I’m always complaining about, where there is […]

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Issue #472: August 7 – 13, 2016

Q:  I searched your great site using term search but to no avail. My apology if I didn’t search thoroughly enough. I’m on a Windows 7, 64 bit system with new Firefox 47 and IE 9, installs. For the last couple months now I get recurring pop-ups “Firefox-patch.exe” options to install this file. I decline […]

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Issue #471: July 31 – August 6, 2016

Q: I back up my computer files every week. How long should I save my computer’s “back up files”? And, how do I delete all the oldest copies? My back up files are stored by defaulted to a 3 TB Western Digital Book external hard drive. This drive is now full because of so many […]

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Issue #470: July 24–30, 2016

Happy 9th Anniversary, It’s Geek To Me!  The column first published in the Northwest Florida Daily News on July 26, 2007. That was 470 issues ago, and we’re still going strong. You can read all the way back to Issue #1 in the column archive on my website over at (not .com!). To all […]

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Issue #469: July 17–23, 2016

Q: I have a Dell Inspiron laptop running Windows 7 with Outlook 10, also use Logitech wireless keyboard and mouse. Strangely, the characters I type are converted to random numbers instead of letters, and it only happens on the “internet” (web sites) but not on the Outlook or financial (Quicken) or MS Office applications that […]

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Issue #468: July 10–16, 2016

Q: I have Windows 10 on an HP w1707 desktop, connected to a HP Photosmart D110 printer. When I try to print an e-mail in Outlook or Gmail, it brings up that black printer box, and says “Nothing was sent to print. Open a document and print again.” This occurs whether I use the three […]

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Issue #467: July 3–9, 2016

Microsoft is looming large in tech news this month, and there are a couple of issues that I want to cover, so I am going to deviate from I.G.T.M.’s normal Q&A format this week. This week will be all “A”, and the “Qs” will return next week. Microsoft settled a small claims court case this […]

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Issue #466: June 26 – July 2, 2016

Q: You’ve helped me before – directly and indirectly – so here goes. I bought a 3 TB drive that I would like to use as my personal cloud for my various devices. I assume I can move all my data files to it and change the software I use to look to the “cloud”. […]

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