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Issue #469: July 17–23, 2016

Q: I have a Dell Inspiron laptop running Windows 7 with Outlook 10, also use Logitech wireless keyboard and mouse. Strangely, the characters I type are converted to random numbers instead of letters, and it only happens on the “internet” (web sites) but not on the Outlook or financial (Quicken) or MS Office applications that […]

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Issue #468: July 10–16, 2016

Q: I have Windows 10 on an HP w1707 desktop, connected to a HP Photosmart D110 printer. When I try to print an e-mail in Outlook or Gmail, it brings up that black printer box, and says “Nothing was sent to print. Open a document and print again.” This occurs whether I use the three […]

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Issue #467: July 3–9, 2016

Microsoft is looming large in tech news this month, and there are a couple of issues that I want to cover, so I am going to deviate from I.G.T.M.’s normal Q&A format this week. This week will be all “A”, and the “Qs” will return next week. Microsoft settled a small claims court case this […]

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Issue #466: June 26 – July 2, 2016

Q: You’ve helped me before – directly and indirectly – so here goes. I bought a 3 TB drive that I would like to use as my personal cloud for my various devices. I assume I can move all my data files to it and change the software I use to look to the “cloud”. […]

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Issue #465: June 19–25, 2016

Q: In Microsoft Word, Office 365, there is a problem with a drop down menu when I misspell a word. The menu shows the suggested spelling of the word in question at the top of the menu. However, near that is a choice to ‘place’ that word in the dictionary. More than once I have […]

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Issue #464: June 12–18, 2016

Q: Trying to download and install Win 10. When I start the upload, I get a message saying I must first manually delete a Roxio software. I’ve done a complete scan of my system and do not have anything Roxio. I’ve downloaded 3 uninstallers but all report no Roxio anything. Is there anything I can […]

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Issue #463: June 5–11, 2016

Q: HELP – this morning while I was on Facebook, I got a pop up window with a female voice saying that the Zeus virus was detected, and that I should not restart my computer. It told me to call Microsoft Technical Support, and gave me a phone number and said to give the code […]

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Issue #462: May 29 – June 4, 2016

Q: I do not believe I have ever missed an article you have published. I hope you have a long career with our local paper. About a month ago, whenever I opened a word doc (Win 7, Office 2010) I got the spinning circle/jumping cursor problem. I have read numerous “fixes” from Google with people […]

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Issue #461: May 22–28, 2016

Q:  Recently, I had no access to my Windows (10) start button, it was “grayed-out” and I was not able to see my tiles, etc. The only remedy was to restore to an earlier date, but my question is, why did this happen and is there another way to remedy this?  Also, I think it […]

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Issue #460: May 15–21, 2016

Q: Using Windows 7, is there any way to absolutely know when a restart is complete? Sometimes, well always, it’s maddening if you try to do something before it’s done. – Dave F. Destin, Florida A:  To be clear, I’m going to change your word “restart” to “boot”, since for all intents and purposes it […]

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