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Issue #489: December 4-10, 2016

Q: I too use Vista and there’s a point that I would appreciate clarification on before I dump this PC. I am 83 years old and that says it all about my computer knowledge. I also use the PC for printing puzzles for my wife and I, e-mail and the occasional mail order. I was […]

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Issue #488 – Publication Week: November 27 – December 3, 2016

Q: My Win 7 system recently began to hang when I attempt to load/install updates. Last night when I selected shutdown, it said it would shutdown after updating. Sounded good. It downloaded one of 8 updates and shutdown. This morning upon start up it showed the update processing before allowing me to log on. Then […]

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Issue #487: November 20-26, 2016

Q: I was wondering if I made the change from a Windows PC to a Mac how difficult it would be for me to recover and access my files such as word, excel, powerpoint and outlook mail. – John S. Niceville, Florida A:  Like so many questions that I get asked, there is no one […]

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Issue #486: November 13-19, 2016

Q: Ever since I upgraded to Win10, I am forced to change the password for the administrator account periodically. I use the standard account almost all the time, several times a day. Occasionally, something asks for administrator privilege, and when I try to do so it says my administrator account password has expired and must […]

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Issue #485: November 6-12, 2016

This is the second half of a 2-part issue discussing the large scale cyber-attack that occurred on October 21, 2016. If you missed part one, it is available on my website at As I told you last week, achieving the data rate of over a terabyte/second that was used to take down Dyn would […]

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Issue #484: October 30 – November 5, 2016

I’m going to take a break from answering reader questions this week to explain the hows and whys of the recent large scale cyber-attack that affected east-coast United States users of some of the largest sites on the worldwide web. I’ve received a lot of e-mail recently that leads me to believe that even you, […]

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Issue #483: October 23–29, 2016

Q: In answering a question recently (I.G.T.M. #474, August 21-27, 2016), you told the questioner that he should replace the Windows Vista operating system. Your comment seemed to imply that there was a security issue. I too have Windows Vista in my computer (a Gateway lap top). I would appreciate a few word concerning the […]

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Issue #482: October 16–22, 2016

Q: I generally read all your columns in our paper and learn so much just reading them. But I have never seen this particular subject: My father, who is 84 years old, is forever having problems with his computer. I live 800 miles from him. This is his link to the world for him since […]

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Issue #481: October 9–15, 2016

Q: You recently replied to a writer that s/he should discard the ten-year-old Vista immediately. Last March I bought a Dell which came with Windows 10. After two days I disconnected and began using my old Vista. Earlier this month I bought a flash drive, copied my emails, documents, etc. and loaded them into Windows […]

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Issue #480: October 2–8, 2016

  Q: I upgraded to windows 10 from 7. My computer doesn’t recognize d drive or e drive. I insert disk, nothing happens.  Virtual disk manager cannot find file. Device SCSI\Disk&Ven_&Prod_\4&14b0e2e7&0&010000 was configured. – Denise T. Mossy Head, Florida A:  This looks to me like an installation that either locked up, or was otherwise interrupted […]

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