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Q: I’m always getting pop-ups regarding “updating my drivers”. I don’t know if there is really a problem with them or not. How would I know if my drivers have a problem? My PC is working fine. I have a Toshiba Laptop running windows 7. Please advise. – Teresa F. Odessa, Texas A:  Hello, Texas!  […]

Q: I enjoy your column and read it every Saturday. Your Geek Lights are fantastic as well. The motherboard in my laptop died of old age and I successfully replaced it myself with a new, not refurbished, motherboard. However, I’m not sure if that relates to the problem I’ve had which started a couple weeks […]

Q: Good afternoon. It has been awhile since I have bothered you. I now have a new problem.  I keep getting a pop up with the warning; “Shockwave Flash has quit working.”  I have uninstalled and re-downloaded both Adobe Flash Player and Shockwave Player. I still get the problem and the browser hangs up.   I […]

Q: I have some digital pictures that I want to use on a website. Before I publish them, I want to remove the embedded location information from them. The pictures are on a Windows 10 computer. Can you tell me how to make the pictures safe for publication? – Carl H. Baker, Florida A: I […]

Q: Thanks for replying reference missing icons on desktop (I.G.T.M. Issue #511, May 7, 2017). I discovered another way to find them. However, I’m still having a problem scanning. I have a Canon MG3200. I go to Explorer, Control Panel, Hardware, Devices/Printers, then click on the picture of the Canon. When I then click on […]

Q: I have an HP laptop Omen with Windows 10 version1607 installed. It froze up (had a black screen). I waited 10 minutes and powered it down. I ran System Restore to go back to an earlier date, and it failed with the error System Restore failed while Restoring the directory from the restore point. […]

Q: My wife’s computer is an HP Notebook, with 64 bit system, using Internet Explorer 11. She can not receive free recipes from Taste of Home, Southern Living, etc, or emails from the Church. We have discussed this problem with CenturyLink email, but received no help. There are no error messages. The emails do not […]

Q: Alarming and somewhat mystifying information has very recently appeared on the Internet. Perhaps the most disturbing is Intel’s revelation that all computers using its CPU are subject to being remotely controlled by unwanted persons or organizations. It has something to do with the “AMT Module in the Management Engine.” Even worse is that Intel […]

Q: I keep hearing the term “two factor authentication” and how important it is to security.  Can you tell me about it, where I can get it, and how do I set it up? – Gen R. Fort Walton Beach, Florida A: My, what a good-looking question, Gen!  With the latest round of malware running […]

Q: After returning from a week away from the house I plugged my PC back into the outlet and booted it up. Did not get very far on the start up before I got this message: “A disk read error has occurred Press Ctrl+Alt+Del to restart”. Pressing the keys to restart just gets back to […]