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Issue #550: February 4-10, 2018

Q: I allowed Microsoft to update Windows 10 on my desktop computer recently. It took over 2 hours and after it was done I was no longer able to receive email via my Outlook 2007.  I cannot access my Account Settings; I get “Not Implemented” when I try to receive/send.  When seeking help at Microsoft […]

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Issue #549: January 28 – February 3, 2018

Q: I am taken over by on my search line. I can’t figure out how to get rid of it.  Also, my computer, which is not very old is very slow, seems to be “doing” something all the time, sometimes hesitates to write when I type.  Microsoft informs me that I have had my […]

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Issue #548: January 21-27, 2018

Q: When I got Cox Internet, my laptop kicks me off wireless at exactly 3 minutes. Will search and regain network only to be kicked off every 3 minutes. No technician can solve the problem. Does not happen on any other network. – Jean H. No City Given, Florida A: There are many things that […]

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Issue #547: January 14-20, 2018

Q: My Windows update has stopped working. I have it setup to automatically notify me when there are updates; however, I have the settings so that I can install when convenient for me. When I tried to run updates, I receive the message “Windows Update cannot currently check for updates, because the service is not […]

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Issue #546: January 7-13, 2018

Hello, Geeks!  Even though this is publishing the week of January 7th it is still my first column of 2018, so I’d like to wish you all a joyful and prosperous New Year, filled with smoothly operating tech devices and minimal system errors.  Don’t forget, I.G.T.M. is more than a computer help feature.  I cover […]

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Issue #545: December 31, 2017 – January 6, 2018

Q: I have a HP laptop with Win 10. Somehow I got into the Administrator mode and cannot get out. Even if I sign on normally, it wants the admin password for everything. I keep records of passwords but none of these seem to work. I cannot even restore to factory specs. Any suggestions? – […]

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Issue #544: December 24–30, 2017

Merry Christmas my fellow Geeks and Geek wanna-bes!  I hope you and everyone in your little corner of the world find peace, love, and contentment as we celebrate this joyous season.  What’s that?  You say you’re getting a new computer for Christmas, and you want to start things off on the right foot?  Well then […]

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Issue #543: December 17–23, 2017

Q: I have Windows 10 on a 2016 HP Laptop.  The lettering and slide to lower or raise the page , lettering in my mail, as well as other features are mostly in light blue and I’m 85 and have a hard time seeing them. Can they be changed to black? – Richard N. Fort […]

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Issue #542: December 10–16, 2017

Q: It’s been a while, but this digitally challenged senior citizen needs your wise counsel again. I’ve been very diligent in following your instructions about not clicking on suspicious things, but I was totally duped two days ago. I got a “secured google document” from a friend. I don’t do google docs, so I downloaded […]

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Issue #541: December 3–9, 2017

Q: In Firefox, every time I put a term in Google’s search bar and hit enter, the results that return are always, YAHOO! atop the right corner. Yahoo is not in my short list of search engines. When I use Chrome, same search term, the results are completely different and Google’s logo appears top-left of […]

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