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Issue #594: December 9-15, 2018

Q: I am using the free version of CCleaner on my Windows 10 Dell laptop computer. It seems to do a good job removing what I call “clutter” from my hard drive when I request a cleaning. Recently, I’ve been getting prompts to upgrade my CCleaner to the so-called, “Professional version” for a faster and […]

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Issue #593: December 2-8, 2018

Q: Have you heard anything about malware introduced in a fake Adobe Flash update and how to detect and remove it?  Here’s an article discussing it: Coupled with the Microsoft update on Tuesday, Oct 9, 2018, I saw a suspicious Adobe Flash update message while surfing and links using Google Chrome. McAfee also […]

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Issue #592: November 25 – December 1, 2018

Q: My 21″ monitor only has a 19″ screen display. It’s an 8 year old HP Pavilion desktop running Windows 10 with an HP 2159m monitor. I noticed the problem several months ago but since the display is perfectly readable I have not been too concerned. I have tried all the manual settings on the […]

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Issue #591: November 18-24, 2018

Q: My wife has decided that she needs a new laptop for the upcoming holiday shopping.  We have two now, one HP and one Lenovo which are 5 and 6 years old.  What would you suggest as some of the best name brands (HP, Lenovo, Dell) or some other?  Should someone ever consider a refurbished […]

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Issue #590: November 11-17, 2018

Q: We are purchasing a second home in Texas and for several weeks now we have been corresponding with the realtor in Texas via email. Two days ago we stopped receiving all emails from our realtor although she was receiving ours. I spent many hours on the phone with Cox support to alleviate this problem. […]

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Issue #589: November 4-10, 2018

Q: I have email at and two accounts at On my Cox account I keep getting double emails for some strange reason. I run with Windows 10 and that is the place I have my Cox email set up. I have mails set up there also but I only get double from […]

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Issue #588: Oct 28 – Nov 3, 2018

Q: A family member has engaged a company called to help with a supposed malware problem with their Mac. The user runs MalwareBytes. I tried to look this company up; how can I tell if they are legit? Thanks!  – Bob S. Niceville, Florida A:  You came to the right place, Bob.  I enjoy […]

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Issue #587: October 21-27, 2018

Q: I have the same problem you addressed in your July 14, 2018 column (Geek Note: I.G.T.M. #572, July 8, 2018) about not being able to click on hyperlinks in Microsoft Outlook and getting the exact same message to contact my system administrator. This is a home computer. I tried following the suggestions you gave […]

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Issue #586: October 14-20, 2018

Q: I’m an oldie (88) and my PC is an oldie Gateway (2gb) and we’re both very slooow. All of a sudden a blue symbol appeared with the words that there is a problem and Windows will seek the answer and restart the PC. The notice —“Stop code: IRQL NOT LESS OR EQUAL” also appeared. […]

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Issue #585: October 7-13, 2018

Q: Early last month when I opened Windows Live Mail to check incoming messages I found over 3000 emails in my inboxes. Something had terminated all my folders and transferred the contents into my inboxes. My Recycle Bin, all my Deleted Files and Sent Items were also dumped into my inboxes. All addresses were deleted. […]

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