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Issue #508: April 16-22, 2017

Q: I am having problems with Win10 disabling USB ports that have devices attached. With mine it was my speakers and in the beginning I was able to reinstall the drivers and they worked. It also happens to my video camera and with it I am able to disconnect and reconnect and it works. I […]

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Issue #507: April 9-15, 2017

Q: Had a pop-up from my Norton 360 that said I was connected to an “unsecured” net access site. Thing is, I was already on a secured site and hadn’t clicked on any other one when the message popped up. I couldn’t disconnect so I took the battery out of my lap-top. I’ve both Norton […]

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Issue #506: April 2-8, 2017

Q: About every 10 minutes my computer slows down or locks up. I get the small square saying “Internet Explorer has stopped working.” Sometimes, the icon on the screen shows no internet connection. Sometimes, not. When I try to do a speed test, it says “No internet connection”.  After about a minute, I connect and […]

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Issue #505: March 26 – April 1, 2017

Q: I am accustomed to doing all my financial transactions on line. This is no problem when at home, but when I am traveling for several weeks and staying at various hotels and motels, I do not want to use any facility’s wi-fi or plug-in Internet connection with my laptop even though the management touts […]

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Issue #504: March 19-25, 2017

Q: I work with a computer that has two accounts set up, one admin with password, which is almost never used, and one standard that goes through Microsoft and requires a password. I want to set up a local account (not through Microsoft) with no password and only one or two programs available to the […]

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Issue #503: March 12-18, 2017

Q: This is a follow-up to my question that you answered in #498 column (ed: I.G.T.M. #498, February 5, 2017). Thanks for providing the response, was elated. Neglected to mention the pop-up occurs with or without a browser running.  I do have Edge, IE11, and Firefox. I did try AdwCleaner previously but downloaded a new […]

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Issue #502 – Publication Week: March 5-11, 2017

Q: How do you set up Windows 10 on corporate accounts? We are a small construction company and really don’t know how to set up Windows 10 on multiple computers. We have also run into issues with setting up Microsoft Office 365 on these computers. So far we are just dealing with the laptops for […]

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Issue #501: February 26 – March 4, 2017

Q: I used Windows Photo Shop (or whatever it was called) in Windows Vista Home extensively to sort, edit and send photos to my HP printer. I cannot locate a photo processing locale anywhere in Windows 10. Is there one, or is this another app one must buy from Bill’s app store? Also, Snipping Tool.  […]

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Issue #500: February 19-25, 2017

“Can you list a state without an A in the name? Bet you can’t!” “Only 1 in 10 people can name these famous faces.” “It’s my birthday. I bet I won’t even get a single Like.” “Would you [wear/drive/buy/eat] this?” “You won’t believe what happens! Click ‘Like’ then ‘Share’.” “We can’t sell these iPads because […]

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Issue #499: February 12-18, 2017

Q: An e-mail problem has occurred infrequently in the past, and only since I (most reluctantly) resumed using Windows 10. I’ve searched several hours online and your column archives and have found no solution. Two days ago a friend sent several emails with photos. The photos do not appear and cannot be “opened.” All that […]

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