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Issue #590: November 11-17, 2018

Q: We are purchasing a second home in Texas and for several weeks now we have been corresponding with the realtor in Texas via email. Two days ago we stopped receiving all emails from our realtor although she was receiving ours. I spent many hours on the phone with Cox support to alleviate this problem. […]

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Issue #589: November 4-10, 2018

Q: I have email at and two accounts at On my Cox account I keep getting double emails for some strange reason. I run with Windows 10 and that is the place I have my Cox email set up. I have mails set up there also but I only get double from […]

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Issue #588: Oct 28 – Nov 3, 2018

Q: A family member has engaged a company called to help with a supposed malware problem with their Mac. The user runs MalwareBytes. I tried to look this company up; how can I tell if they are legit? Thanks!  – Bob S. Niceville, Florida A:  You came to the right place, Bob.  I enjoy […]

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Issue #587: October 21-27, 2018

Q: I have the same problem you addressed in your July 14, 2018 column (Geek Note: I.G.T.M. #572, July 8, 2018) about not being able to click on hyperlinks in Microsoft Outlook and getting the exact same message to contact my system administrator. This is a home computer. I tried following the suggestions you gave […]

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Issue #586: October 14-20, 2018

Q: I’m an oldie (88) and my PC is an oldie Gateway (2gb) and we’re both very slooow. All of a sudden a blue symbol appeared with the words that there is a problem and Windows will seek the answer and restart the PC. The notice —“Stop code: IRQL NOT LESS OR EQUAL” also appeared. […]

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Issue #585: October 7-13, 2018

Q: Early last month when I opened Windows Live Mail to check incoming messages I found over 3000 emails in my inboxes. Something had terminated all my folders and transferred the contents into my inboxes. My Recycle Bin, all my Deleted Files and Sent Items were also dumped into my inboxes. All addresses were deleted. […]

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Issue #584: Sept 30 – Oct 6, 2018

Q: With the latest Windows 10 update, Photoshop Elements 14 is not allowing me save my edited photos. I get the following message.  “Could not save as [filename] because there is not enough memory (RAM).”  I had no problems until the latest update. I went online and found that a lot of people are having […]

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Issue #583: September 23-29, 2018

Q: Had a loud ad crash my Outlook account. It could not be deleted. Kept flashing, saying I had a virus and had to call Microsoft. I was unable to delete it or exit Microsoft Edge.   I finally had to go to Task Manager and exit Edge.  Now I cannot get into Outlook. Here is […]

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Issue #582: September 16-22, 2018

Q: In a recent column (Geek Note: I.G.T.M. #575, July 29, 2018) you replied to question concerning leaving computer on 24/7. I have done this for many years without a problem, but recently when return to wake up my system (as monitor goes to sleep after a period of time) the system will not boot […]

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Issue #581: September 9-15, 2018

Q: My Win 7 computer has suddenly started acting up. After the system first boots up, when I click on an icon or any item on a menu, the icon flashes but the program doesn’t start. If I go into Task Manager and then just exit it, and do nothing else, the programs will start […]

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