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Q: After returning from a week away from the house I plugged my PC back into the outlet and booted it up. Did not get very far on the start up before I got this message: “A disk read error has occurred Press Ctrl+Alt+Del to restart”. Pressing the keys to restart just gets back to […]

Q: Windows 10 updated without asking me first. Result was ALL my icons are gone from the screen and replaced with a few tiles!!! Also, I now cannot figure out how to scan a photo/document. It was no problem before the update. I hope you can tell me how to restore my original icons. Thanks. […]

Q: Based on your comments about Vista and how TurboTax will not support Vista next year I am changing my home desktop computer.  So, I am in the process of upgrading my old desk top system with Vista to Windows 10.  I used Avast to protect my old system from viruses and all the other […]

Q: Computer frequently crashes, have to manually re-boot/re-start. Message says windows shut down incorrectly, asks if I want to “restart normally” (which I do). There doesn’t seem to be any rhyme or reason to shut-down process — it can happen when I click on a web site, when I click on entry for Quicken, when […]

Q: I am having problems with Win10 disabling USB ports that have devices attached. With mine it was my speakers and in the beginning I was able to reinstall the drivers and they worked. It also happens to my video camera and with it I am able to disconnect and reconnect and it works. I […]

Q: Had a pop-up from my Norton 360 that said I was connected to an “unsecured” net access site. Thing is, I was already on a secured site and hadn’t clicked on any other one when the message popped up. I couldn’t disconnect so I took the battery out of my lap-top. I’ve both Norton […]

Q: About every 10 minutes my computer slows down or locks up. I get the small square saying “Internet Explorer has stopped working.” Sometimes, the icon on the screen shows no internet connection. Sometimes, not. When I try to do a speed test, it says “No internet connection”.  After about a minute, I connect and […]

Q: I am accustomed to doing all my financial transactions on line. This is no problem when at home, but when I am traveling for several weeks and staying at various hotels and motels, I do not want to use any facility’s wi-fi or plug-in Internet connection with my laptop even though the management touts […]

Q: I work with a computer that has two accounts set up, one admin with password, which is almost never used, and one standard that goes through Microsoft and requires a password. I want to set up a local account (not through Microsoft) with no password and only one or two programs available to the […]

Q: This is a follow-up to my question that you answered in #498 column (ed: I.G.T.M. #498, February 5, 2017). Thanks for providing the response, was elated. Neglected to mention the pop-up occurs with or without a browser running.  I do have Edge, IE11, and Firefox. I did try AdwCleaner previously but downloaded a new […]