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Q: Windows 10 updated without asking me first. Result was ALL my icons are gone from the screen and replaced with a few tiles!!! Also, I now cannot figure out how to scan a photo/document. It was no problem before the update. I hope you can tell me how to restore my original icons. Thanks. […]

Q: Based on your comments about Vista and how TurboTax will not support Vista next year I am changing my home desktop computer.  So, I am in the process of upgrading my old desk top system with Vista to Windows 10.  I used Avast to protect my old system from viruses and all the other […]

Q: Computer frequently crashes, have to manually re-boot/re-start. Message says windows shut down incorrectly, asks if I want to “restart normally” (which I do). There doesn’t seem to be any rhyme or reason to shut-down process — it can happen when I click on a web site, when I click on entry for Quicken, when […]

Q: I am having problems with Win10 disabling USB ports that have devices attached. With mine it was my speakers and in the beginning I was able to reinstall the drivers and they worked. It also happens to my video camera and with it I am able to disconnect and reconnect and it works. I […]

Q: Had a pop-up from my Norton 360 that said I was connected to an “unsecured” net access site. Thing is, I was already on a secured site and hadn’t clicked on any other one when the message popped up. I couldn’t disconnect so I took the battery out of my lap-top. I’ve both Norton […]

Q: About every 10 minutes my computer slows down or locks up. I get the small square saying “Internet Explorer has stopped working.” Sometimes, the icon on the screen shows no internet connection. Sometimes, not. When I try to do a speed test, it says “No internet connection”.  After about a minute, I connect and […]

Q: I am accustomed to doing all my financial transactions on line. This is no problem when at home, but when I am traveling for several weeks and staying at various hotels and motels, I do not want to use any facility’s wi-fi or plug-in Internet connection with my laptop even though the management touts […]

Q: I work with a computer that has two accounts set up, one admin with password, which is almost never used, and one standard that goes through Microsoft and requires a password. I want to set up a local account (not through Microsoft) with no password and only one or two programs available to the […]

Q: This is a follow-up to my question that you answered in #498 column (ed: I.G.T.M. #498, February 5, 2017). Thanks for providing the response, was elated. Neglected to mention the pop-up occurs with or without a browser running.  I do have Edge, IE11, and Firefox. I did try AdwCleaner previously but downloaded a new […]

Q: How do you set up Windows 10 on corporate accounts? We are a small construction company and really don’t know how to set up Windows 10 on multiple computers. We have also run into issues with setting up Microsoft Office 365 on these computers. So far we are just dealing with the laptops for […]