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Q: During the use of my computer, at no specific time or use of a particular program, my screen suddenly goes blank, totally snowy white.  There literally is nothing viewable and everything seems to stop functioning.  The screen is completely white.  When this first started, the only way I could regain the use of the […]

Welcome readers!  I hope you found It’s Geek To Me at its new Sunday home without too much confusion.  Look for my column here every week from now on, and don’t forget that current and back issues are always available on the web at nwfdailynews.com/news/geektome Q: After my computer has been dormant for a while, […]

Q:  A friend of mine is trying to update her resume, but it’s a .pdf and we cannot figure out how to get it out of pdf so she can make some changes.  How can we change it into a Word document, or something that she can edit? – Melissa L. Crestview, FL A: Portable […]

Q: I just bought a new laptop with a 17-in. widescreen.  I am a little disappointed in the 17-in. widescreen.  I had thought the bigger the screen, the bigger the type would be on the screen.  But it seems the type is smaller than on my old 15-in. laptop.  I am able to increase the […]

Q: My daughter got the computer in her divorce and she said it was running slow.  I went in to see what all was on it.  It’s a 40GB, but all the free space she had left was 6.5GB.  I started cleaning out all the kids’ music, pictures etc and got it up to 12.6 […]

Q: I noticed a problem similar to mine in your March 20 response to Becky T.  I use Outlook Express 6 for email and have a problem deleting some emails.  Like her, I’m getting a pile up.  Some messages WILL delete from the Inbox fine; perhaps 1 in 5 doesn’t.  Can you help? – Bill […]

Q: I bought a new laptop that was loaded with Windows Vista.  My problem stems from the email system and I don’t really know if it’s related toVista or not – just thought I would pass along that info.  Quite often when I try to delete a read email, the message “unknown error has occurred” […]

Q: I somehow deleted some of my “Saved on My PC” folders.  I am not sure how it happened.  It might have been while I was add and deleting programs.  I have AOL 9.0 Security Edition SE.  And I have Windows XP.  Can you tell me how to retrieve these if they are still somewhere […]

Q: I bought some Avery labels that came with a program CD that was designed for MS Office, which I don’t have, and it would not install.  I do have a current version of Open Office that I just installed.  Is there any way that I can use it to load the Avery program?    […]

Q: have an older computer with windows 98 that started giving me warnings that I can’t seem to fix.  The first one is “The OLEAUT32.DLL file cannot start.  Check the file to determine the problem.”  I have found two of those files, but don’t know how to find or fix the problem. The second warning […]