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Q: I have a Gateway laptop that’s only about a year old that I’d like to give to my son for Christmas.  Before I give it to him, I’d like to remove all my personal files and customizations from it.  Is there an easy way to do that?  – Angela S. Holt, FL A: There […]

Q: I have the Cox McAfee Security Center on my computer running Windows XP and when I have the control panel open, a screen pops up saying I having a new version of Microsoft Script Editor and do I want to use it.  If I say no, it constantly pops up until I close the […]

Q: If you have the preview pane open on Outlook Express, does the e-mail consider it read (thus opening attachments) if it is previewed?  I seem to remember Express had that issue back in the mid-90s (we got hit with a virus in Spain because the message was previewed), but I am unsure if Microsoft […]

It’s Apple week, Readers!  Special Geek thanks to Jeff Langston, and Quantum Computer Solutions for the answers to this week’s Mac and Apple questions.  You can reach Jeff, or his partner Mike Boretsky directly at 850-424-3306. Q: Why do I have to reset the nvram on my Mac after I plug in a firewire camcorder […]

Q: I have a genealogy program on my desktop.  It is “Family Tree Maker”.  I use it a lot and have over 1000 people keyed into it.  I now have a Gateway laptop.  I am trying to transfer my “Family Tree Maker” from the desktop to the laptop.  I want to be able to use […]

Q: I use an old computer with windows ME and incredimail, which I have been using for a number of years.  All of a sudden, I get multiple copies of every e-mail I receive, anywhere from three to 10 or 12 copies.   – Charley D. Fort Walton Beach, FL A: I doubt your problem […]

Q: I’ve read many tips about red boxes appearing in emails where pictures should be but my problem involves Red X’s appearing within the Windows Vista Home Premium’s Help & Support area.  I’ve looked online and within Dell’s support area to no avail.  I have a new Inspiron 1720 fully loaded again, with Vista as […]

Q: I’ve heard on several occasions that deleting files from your computer does not actually delete them.  Sounds a lot like one of those urban legend type things to scare people into frantically scanning their computers for those files and pictures they prefer no one knows they have. But, no one has been able to […]

Q: Upon startup on my 2003 Dell-WindowsXP, a pop-up states, “Security Product could not start. Tech details saved in start up log files.”  I click OK and another box asks the question, “do I want to repair the installation?”  I click on repair and it stalls on MSInstaller.  So I end the unresponsive program.  I […]

Q: The icon “Get Open Office” recently appeared on my desktop.  I have win XP that came in a Gateway hardware box but my version has the Works Spreadsheet and Word Processor.  I do not have excel.  A friend sent me an excel attachment.  A window appeared saying that I could not open this attachment […]