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Q: My computer CD drive was missed from my XP computer so I had it reinstalled by computer repair shop about four month ago.  I just realized that I cannot copy to the CD from my Picture folder but if I put in a CD and play it will work. The pop up sentence on […]

Q: I’m an old guy, and not too bright on these computers. I hope you can help me.  Whenever I try to get on certain websites I get a pop-up with the following: Top Banner = Microsoft Visual C++ RUNTIME LIBRARY, then in the box below Program C:\ PROGRAM FILES\INTERNET EXP\ ixplore.ex.  Sir, I have […]

Q: I am a long time PC user (Windows XP) and plan to switch to the Apple iMAC very soon for reasons that are too numerous to mention here.  I have many documents and files that I wish to transfer over to the iMAC along with numerous software applications, i.e. MS Office, Adobe Photoshop Elements […]

Q: I have an older iPod with my collection of older songs that I converted to MP3 and loaded but my hard drive fried and I lost everything because “I was going to back up everything later”. I got a new Computer and loaded iTunes but it won’t let me save the songs on the […]

Q: I’ve read your remarks about the danger of running our personal computers in “administrator mode”. What happens if we run them in whatever the alternative mode is? How will that affect everyday usage? Our household has 3 PC’S, running XP, VISTA, & WIN 7. – Louis A. Niceville, Florida A: Now that’s what I […]

Q: Outlook 2010 has all of a sudden begun to freeze.  Clicking on an email results in the screen going opaque and the [Not Responding] message atop the screen.  Task Manager requires multiple attempts to shut it down.  Happens in both normal and /safe mode.  It appears to be triggered when clicking on emails that […]

Q: I have 2 Dell Dimension desktops, both running XP. In the 4100, I have a hard-drive that has alot of info on it that I want to keep as well as pics, games, etc. In the 8250, I have a master and slave drive. The slave drive doesn’t have much of anything on it […]

Q: Please send instructions for searching your archives; otherwise, here is my question.  I am using latest version of Firefox. Have recently been experiencing pop-up ad windows even though I have disabled pop-ups. From what I understand from Firefox help, these ad are windows, not pop-up ads, and they can’t control them. Is there another […]

Q: We use Quicken for banking. Every time I close it, a new Quicken icon appears on my desktop. I must have about 50 now.  When I double click one, it opens and says Quicken will back up this file and has a back up form with a blank for a selected program.  How do […]

Q: I gave my older friend an old laptop with XP on it that she used on a DSL connection with good results until the old unit died. After it died, she purchased an HP laptop with Windows 7. She sends lots of ecards and email is the major uses. Question is the new unit […]