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Q: How can I copy/edit a file in the Windows subdirectory in Windows 7? I need to copy two ini files to the Windows directory but get access denied. I am the administrator and know that you can choose “run as administrator” but there it no option on the Windows folder. I also needed to […]

Q: I am not very computer literate and the only thing I have ever used is Windows XP. I am intimidated by the computer and am wondering what when it becomes necessary I should get that is computer friendly? Any guidance would be appreciated. – Ocie B. Niceville, Florida A: Just when I thought I […]

  Q: With support for Win XP stopping in April, 2014, it is time to upgrade, and I prefer going to Win7 home premium, but what do I buy? Upgrade? Refurbish? Full? Retail? And what are the differences? – Pete C. Fort Walton Beach, Florida A: This is obviously a hot topic these days, since […]

Q: I have an older Compaq laptop running the soon to be obsolete Windows XP and don’t want to go to the expense of buying another machine or another windows operating system. The only things I use it for are occasionally faxing something when the recipient will not accept email, (none of my other newer […]

Q: Love your column, I have learned much from your answers. This error message recently began popping up every time I boot up my Dell desktop with windows 7. “APSDaemon.EXE SYSTEM ERROR The program can’t start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem“. I believe this has […]

Q: Just bought a new Dell window 7 computer. Would it be a good ideal to install a fixcleaer. – Zorina F. Fort Walton Beach, Florida A: That would depend on whom you ask, Zorina.  Since you’ve decided to ask me, the answer is no. I think. That is to say, it’s “no” if I […]

Q: I purchased a new Windows 8 computer to replace my Windows XP (SP3) laptop. On the laptop, I had Office 2010 installed and loved using Outlook with my Cox pop3 account. I purchased Office 365 for my new computer and it installed nicely. Love it! Except…a couple of days later, my email seemed to […]

Q: I have used Cox for email since they first started in 2000, with really no problems. On one particular day I could no longer send email, but could receive email correctly using Thunderbird. I then started to use Outlook, and could send email for just over a week. Tried all of the settings, they […]

Q: Chief Geek, I have computer/internet service from Cox Comm. I called Cox tech service about difficulty accessing my newly established Webmail account. Had difficulty understanding instructions, Tech took control my computer, eventually was told I had serious problems concerning “Foreign Addresses” and they were going to connect me to online Microsoft to address the […]

Q: Recently Regcore Pro somehow installed on my computer. I removed it using the uninstall program. It does not show up in the programs, however almost daily it will pop up and run. Is there a way to completely get rid of this problem? – Larry H. Laurel Hill, Florida A: I’m pretty sure you […]