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Q: The icon “Get Open Office” recently appeared on my desktop.  I have win XP that came in a Gateway hardware box but my version has the Works Spreadsheet and Word Processor.  I do not have excel.  A friend sent me an excel attachment.  A window appeared saying that I could not open this attachment […]

Q: I have started getting an error message while using Word.  It shows up as Microsoft visual c++ runtime library and states Runtime error “Program: C:\Program Files\Microsoft\Office\office10\winword.exe – Abnormal program termination.”  I called Dell and got an Indian who did not know the difference between Word and WordPerfect.  I then removed Word and reinstalled it.  […]

Q: Last month, my son, while trying to fix a minor computer gliche, clicked on PC Recovery, rather than System Restore.  This effectively reset my computer back to factory settings and ultimately wiped out all of my emails.  I have spoken to Cox, HP, and Microsoft reps, all of whom tell me the data is […]

Q: Help!  I need a Geek!  When I’m using Internet Explorer, I can hardly tell the difference between the colors of links, and links I’ve already visited.  How do I change the colors to make them stand out more? – Spouse Peripheral Bluewater Bay, FL A: For those of you unlearned in the Geek-speak I […]