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Q: I have been subscribed to Norton 360, but I’ve decided it’s too expensive to maintain so I will not be renewing. I’m just wondering if there are less expensive alternatives or if my Windows 10 operating system is sufficient.  – Patricia F.Niceville, Florida A:  Thanks for writing, Patricia.  I’m hung up on one word […]

Q: Hope you are doing well this fine morning. In your latest post you said your Q was running on fumes. Here’s one for you that I can’t seem to resolve without maybe doing some registry work. I am using Windows 10 Pro and try not to fool around with the registry unless I have […]

Q: I have 2 issues that I believe are unique to only one of my laptop computers. 1) Outlook 365 will not automatically download embedded images in a message when a VPN is connected. I’ve tried 2 VPNs, and the problem exists with both. I have Outlook set to always download images, so that’s not […]

Q: Can you recommend a non-iTunes option, Windows 11 compatible, program (free or paid) that will provide a 100 percent complete restore solution for an iPhone XR? The goal is to plug my inoperative iPhone in and, voila, have the iOS, data, and all apps restored to the same state they were before the outage/crash? […]

Q: My daughter talked me into a MAC Air. “It’s easy, Dad.” My problem is that as I am reading the paper, it reloads the paper after about a page with the statement “The web page was reloaded because it was using significant memory.” I believe my problem to be the Northwest Florida Daily News e-edition […]

My question queue is running on fumes again lately, so it’s dealer’s choice this week.  If you’re sitting on an issue and not getting the most out of your tech, what are you waiting for?  Hit the column’s website and click the link that says “Submit a Question.”  It’s free and easy, and I want […]

Q: Many years ago, my daughter asked me to write about my childhood living on a small farm in rural Wisconsin. Now I am wanting to do this. I would like to write it on my laptop. Please recommend a program I can download. Thank you!  – Nancy C.Fort Walton Beach, Florida A: You’re welcome, […]

Q: I have a Samsung 16GB SD HC Micro card that was formerly used in a dash cam. It contains several directories that start with a period (see included graphic) but even those that do not are not erasable. None of the videos on the disk can be viewed (“corrupt file” error). I want to […]

Q: Jeff, your columns are always outstanding. My questions concern backups via cloud storage, specifically Carbonite. A year ago, my video output crashed and I bought a new Dell PC. In the set-up, I downloaded my files from Carbonite, which took a good week. Then I noted many files from years ago – maybe a […]

Q: Here’s one that I’ve been wrestling with for about 4-6 months now.  I sign up for a few sweepstakes/contests sponsored by Food Network, HGTV, etc.  I’m using Chrome primarily, but same result in Edge.  When I open the email from the company and click on the box (link) for the first (of two) sponsored […]