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Q: Every day when I turn my computer on, Windows says I need to update virus protection under security. But, it never updates. It says failure to update. On the security page it has a green check for everything except Virus & Threat Protection. Is there something wrong with my computer? Should I take the […]

Geek Note:  As you might expect when one has both a wife and a Q&A column about computers and technology, there are certain expectations from said wife about obtaining Geek-level support on various issues relating to devices and their proper functioning.  Questions come up from my dear “Spouse Peripheral” all the time, and I often […]

Q: Love your column and read it every week. You’ve been asking for some questions so here is one for you that I’m having trouble with. I volunteer to run a small computer network for a non-profit and run 4 computers hard wired and a Wi-Fi printer that is used by all. Each computer is […]

Q: First, many thanks for all of your great support to us over the many years.  I have a relatively new computer (Dell Optiplex 3050 bought in 2018) that is not compatible with the new Windows 11. It seems that Microsoft is getting very particular with what can run Windows 11. I am not interested […]

Q: Dear Mr. Jeff Werner, My Problem Of Late Is With My Gmail Every Time I Go To That Account To Try To Log In It Keeps Telling Me That I Have To Verify My Account By Using A Code That Is Sent Through My Cell Phone. I’m Really Getting Sick & Tired Of This […]

Q: I’ve been reading your column since the very first issue back in 2007.  Congratulations on your recent anniversary.  Many times over the past 15 years, you have recommended webmail, usually Gmail, as the solution of choice for people’s e-mail.  So, I made the switch, and I really like how a single inbox, and even […]

Q: I recently bought a new HP desktop computer and a HP laptop both running Windows 11. I use them both for business. I have 4 businesses that I manage using my computers. I use mostly use Excel programs. I have about 60 program icons on my computers. My 2 computers have about 90% the […]

Q: I am hoping you can give me some information on the Zero-Day virus.  I try to follow technology news and trends of malware threats, and they often mention the Zero Day threat.  Any information you can provide will be appreciated.  – John R.Crestview, Florida A: I feel like I’m being set-up here, but just […]

Q: I don’t have a question but wanted to tell you Happy Birthday!  I read your column every week in the Odessa American and always look forward to it. And I sometimes will learn a thing or two.  So, thank you for your column. – Judy W.Odessa, Texas (Geek Note: I.G.T.M. had its 15th birthday […]

Q: I am having trouble syncing my Windows 10 HP laptop with iCloud photos. I have spent hours on the phone with Apple help and haven’t solved the problem. I have about 80,000 photos on my computer and decided to use the iCloud to facilitate sharing the photos with our family who use Apple devices. […]