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Issue #420: August 9–15, 2015

 Q: I think my Windows Live Mail might have the same Alzheimer’s problem as Pete C. (I.G.T.M. Issue #410 – May 31-Jun 6 2015). I keep receiving the same message: “Someone has tried to sign in too many times, so your account has been frozen. Wait a while and try again”. I have waited & tried all week to no avail. I have filled out the form they send with those crazy codes and still have no success. The second problem I have is how do I resize large photos to send them in email? I have restored settings, but still have problems sending email. Have Win 7 Premium. Receive error code #0x8CCC0003.

– Laura D.
Florala, Alabama

 A: Many systems keep track of the number of failed login attempts, and after a set number is exceeded, it assumes you are not the account owner, and instead are someone trying to break into the account by guessing the password. It then locks the account. In many cases, you can try again after waiting a while, but in others you must contact a customer service representative and provide information that only the original account holder should know. Again, these annoyances are intended to deter people who would access your account without authorization. Please refer to the page at and pay special attention to the links near the bottom under “Need more help?”. These links will guide you to other ways of getting assistance from Microsoft. And yes, I’m acutely aware of the irony of them offering an e-mail link to assist you with a problem with signing into your e-mail account. Thanks, Bill!

I don’t user Windows Live Mail, but I looked up the error code you sent, and found that problem is usually caused by one of two things. Many users somehow wind up with problem e-mails located in the Newsgroups folder. Deleting these e-mails clears-out the problem. In other cases, the problem is caused by using a non-Windows Live Mail e-mail address as the only address. Registering a new address in Windows Live Mail (even if it’s not used) seems to clear the problem. If this sounds weird to you don’t feel bad – it sounded weird to me too, but I’ve seen stranger things that fixed stranger problems.

 One other thought comes to mind, and that is to make sure Windows Live Mail is configured as your default e-mail client. In Windows 7, you do this by clicking the Start button and then clicking on “Default Programs”. When the dialog appears, click “Set your default programs” then find and select Windows Live Mail in the list on the left-hand side. At the bottom of the window, click “Set this program as default”, then click “Save”. Note that often when you run programs for the first time they ask if you want to make them the default. If you install any other e-mail-capable program, and it asks, and you say yes, that program will become the default.

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