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Q: I’ve read your remarks about the danger of running our personal computers in “administrator mode”. What happens if we run them in whatever the alternative mode is? How will that affect everyday usage? Our household has 3 PC’S, running XP, VISTA, & WIN 7. – Louis A. Niceville, Florida A: Now that’s what I […]

Q: Outlook 2010 has all of a sudden begun to freeze.  Clicking on an email results in the screen going opaque and the [Not Responding] message atop the screen.  Task Manager requires multiple attempts to shut it down.  Happens in both normal and /safe mode.  It appears to be triggered when clicking on emails that […]

Q: I have 2 Dell Dimension desktops, both running XP. In the 4100, I have a hard-drive that has alot of info on it that I want to keep as well as pics, games, etc. In the 8250, I have a master and slave drive. The slave drive doesn’t have much of anything on it […]

Q: Please send instructions for searching your archives; otherwise, here is my question.  I am using latest version of Firefox. Have recently been experiencing pop-up ad windows even though I have disabled pop-ups. From what I understand from Firefox help, these ad are windows, not pop-up ads, and they can’t control them. Is there another […]

Q: We use Quicken for banking. Every time I close it, a new Quicken icon appears on my desktop. I must have about 50 now.  When I double click one, it opens and says Quicken will back up this file and has a back up form with a blank for a selected program.  How do […]

Q: I gave my older friend an old laptop with XP on it that she used on a DSL connection with good results until the old unit died. After it died, she purchased an HP laptop with Windows 7. She sends lots of ecards and email is the major uses. Question is the new unit […]

Welcome to Issue #260 of It’s Geek to Me.  Why is that significant?  Well, if you divide the number of issues published to date by the number of weeks in a year, you’ll discover that you are reading I.G.T.M.’s 5th anniversary edition!  Unfortunately, we were forced to forgo the wild parties and celebrity appearances at […]

Q: My Mom, who lives in Ft. Walton Beach, gave me your e-mail address.  My computer has a virus (sbchost.exe).  At least that is what a technician told me.  How can I remove it?  I have Norton and MyCleanPC, but they do not remove it.  MyCleanPC wants an additional $215 to remove it!  I do […]

Q: Really love your column and look forward to it each Sunday morning. My question is: Suddenly, when I receive a hyperlink and I click, up comes WORD program. Cannot figure out why suddenly this is doing this.  I don’t receive any error messages, it just goes into my program WORD, which of course shows […]

Q: My problem appeared several months ago and I’ve tried almost everything to correct it.  I’m using Windows 7 with Microsoft Outlook.  When I click on a link in an email I received, the following message pops up “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system […]