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Welcome to Issue #260 of It’s Geek to Me.  Why is that significant?  Well, if you divide the number of issues published to date by the number of weeks in a year, you’ll discover that you are reading I.G.T.M.’s 5th anniversary edition!  Unfortunately, we were forced to forgo the wild parties and celebrity appearances at […]

Q: My Mom, who lives in Ft. Walton Beach, gave me your e-mail address.  My computer has a virus (sbchost.exe).  At least that is what a technician told me.  How can I remove it?  I have Norton and MyCleanPC, but they do not remove it.  MyCleanPC wants an additional $215 to remove it!  I do […]

Q: Really love your column and look forward to it each Sunday morning. My question is: Suddenly, when I receive a hyperlink and I click, up comes WORD program. Cannot figure out why suddenly this is doing this.  I don’t receive any error messages, it just goes into my program WORD, which of course shows […]

Q: My problem appeared several months ago and I’ve tried almost everything to correct it.  I’m using Windows 7 with Microsoft Outlook.  When I click on a link in an email I received, the following message pops up “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system […]

Q: When I use my laptop, at times the curser will jump around on its own, particularly when typing emails.  I will look up and be typing in the address bar or nowhere.  It doesn’t always happen-sometimes it is worse than other times.  I have a Toshiba that is a little over a year old.  […]

Q: Can I remove the older MS Visual C++ Redistributable files (2005 to 2008) that I find in the Control Panel? – Terry P. Fort Walton Beach, Florida  A: These “Redistributable files” are software written by Microsoft, that is used by other software that was built using a Microsoft programming tool.  Microsoft gives permission to […]

Q: I just found that my laptop has 18 Rootkits. Tried Google for help, but not sure which advice to follow?  I understand that these are serious kits. Any help you can suggest will be appreciated. – Jerry B. Fort Walton Beach, Florida  A: You sound like you have almost everything you need to get […]

Happy Memorial Day, Geeks!  To those of you lucky enough to still be employed in this economy – enjoy your day off, but please don’t forget the real reason for the day is to remember and pay homage to those who have served, and continue to serve our country and who defend the freedom we […]

Q: My granddaughter performed in a musical program and the video is on YouTube. I wanted to download to a DVD so I emailed it to myself and put it on a flash drive, then put it on a DVD, but it won’t play.  Is it possible to do this? – LeRoy T. Navarre, Florida […]

Q: Several friends, much more computer savvy than I, have said to leave the computer turned on, in sleep mode, rather turning it off when not being used. They said this helps the computer last much longer.  Other voices say, turn it off when not being used–otherwise it is vulnerable to being accessed by hackers, […]