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Q: Lately my computer quite often is showing the BSOD. A screen comes up very briefly giving a message which, at the bottom shows memory dump. My question; is there a way to slow down this screen before going away so as to read the information, or is there a way of going into some […]

Q: Recently everything on my computer will halt for a few seconds as it’s Not Responding. It used to happen only occasionally, but now every few minutes no matter what I am doing: word processing, surfing the web, e-mailing, playing games.  What could cause this and how can I get rid of it?  I have […]

Q: Two Questions: 1st one – I have seen several ads on TV about companies that will ‘back up’ your files and/or Run scans on your PC to ‘clean’ it…are these offers “valid”? Can these companies do a creditable job and do they then have access to your computer files? 2nd Question – I would […]

Q: EVERY day the free space on my hard drive goes down by ABOUT 1.5 to 2.0 GB. I am not knowingly putting anything new on the drive. It seems to happen mainly overnight each day.  Out of a 150 GB hard drive I have less than 30 GB remaining and it continues to decline […]

Q: Dear Mr. Geek; I enjoy your column and read it weekly. Thanks for your help to the community. My computer would not boot and I did a partial install of Windows XP SP2. I thought I lost everything but I found my pictures and tax files were still there.  I lost music, programs, printer […]

Q: I’ve used Hotmail for over 10 years and have always enjoyed the fact that it was user friendly. I also have accounts with Cox and Gmail which I don’t like as well because I feel they lack some of the items that I use a lot.  However, with the new Outlook Express I cannot […]

Q: Hi, Geek, I don’t know how this happened or exactly when it happened. I’m on my computer most of the day so it happened between sign out and sign in. My Documents folder in Libraries is now in My Music folder in Libraries. I can’t move it back because Libraries won’t accept it. I […]

Q: I am using Cox webmail via https://webmail.east.cox.net/do/mail/folder/view.  Until November of last year I just entered my user id and password and I was looking at my email inbox.  Now after I do this I get another UNNECCESSARY screen that says“Want to know more?  Please tell us your location so we can show you all […]

Q: Each time I log on the following window appears: The instruction at “0x00402c90” referenced memory at “0x00650044”. The memory could not be read.  No matter what I do it never disappears. Can you help? – Don C. Seagrove, Florida A: Not very much I’m afraid, Don, and you’re not the first person to send […]

Q: Some weeks ago I started not being able to get into certain accounts or pay certain bills. I finally realized I was getting this message: javascript:void(0);.  I searched on the web and followed directions for both IE and Firefox to enable javascript. However it WAS enabled on both of these. I truly don’t know […]