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Q: I have a Toshiba laptop running Windows Vista. Whenever I try to watch a YouTube video, the picture fills up with little pixels or small matrices and messes up the picture. This happens with other videos besides YouTube too. I think I am current on all my programs, but maybe not? This has been […]

Q: My mom is afraid of updates – afraid that she will allow something malicious to be downloaded. She said on her last computer that the updates were done in the background, and she was never bothered with having to make a decision. What settings need to be made to her Windows 8.1 laptop to […]

Q: My account was hacked. I can log into my yahoo account, I can send messages but cannot receive them. – Paul P. Valencia, California A: I doubt you’ve been “hacked”, Paul. One typical sign of such hacking would be for the hacker to change your password to lock you out of your own account. […]

Q: Despite using antivirus and other software scans, I continue to get a popup: “Browser Settings Your browser setting are not set to Search Results. Would you like to set your home page and search settings to MySearchResults? Click OK to continue,” It offers the options of OK, Disagree and X (close). I almost always […]

Q: I bought a used computer from my brother last year, loaded with Windows 7. It took a neighbor several hours to help us get our webmail account compatible with Cox. Early this week, when I tried to log onto my computer (everything is password protected), I received this message: User Profile Service Failed Logon […]

Q: We enjoy reading your column each week and hope you will have more words of wisdom to help us with a problem. Several weeks ago we started experiencing the BSOD at random times, maybe just once, or several times a day, or maybe skip a day. The first part of the message is always […]

Happy Birthday to I.G.T.M.!!! This is Issue #366, and we’re celebrating the column’s 7th birthday. A lot has changed since that first issue published on Thursday, July 26, 2007, in the now-defunct NEXT section the Northwest Florida Daily News. One thing that has not changed is people’s need for assistance with their computers and technology. […]

Q: HELP, Bill Gates has me prisoner~!!! The other day my ‘puter did it’s usual Windows Seven Update and downloaded a bunch of stuff Bill thinks I need. When I finished with the ‘puter I did the shut-down procedure and the advisory came up that it was downloading and would turn itself off. Fine, so […]

Q: Yesterday, when my husband booted up his laptop it had the sound, wireless and Network shut off. Also, it was put back to the Windows 7 classic version, which I thought was easy enough to correct but everything in the personalize was all greyed out. I discovered that everything in the start-up menu was […]

Q: In further amplification of your first question on 1 Jun 2014, (I.G.T.M. # 358) after a recent Microsoft Security Update, all of the active tiles on the start screen (weather, bing, travel, Kindle, Store, etc) continue to update, but if you click on any of them you get an error message that you are […]