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Issue #442: January 10–16, 2016

Q: Some, but not all, of my MS Outlook 2007 have the famous red x where a picture should be. This is not the same red x that is placeholding until I download the pictures. I previously used an online MS tool that was supposed to fix the problem but it didn’t. Any suggestions? This […]

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Issue #441: January 3–9, 2016

Q: I get notices from my PC to do updates on about 9 pieces of software that seem to be for peripherals, or for parts of the computer itself.  I’m talking about stuff like Realtek USB 2.0 Card Reader, AMD USB 3.0 Host Controller, and other stuff like the Ethernet controller, and even the system’s […]

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Issue #440: Dec 27, 2015 – Jan 2, 2016

Q: Please explain internet speeds. I use Wi-Fi and I can plug in an Ethernet cable. The speeds are all over the place; sometimes it’s high sometimes it’s low. Why the difference? My upload speeds are from the lowest of .15 mb/sec to as high as 30 mb/sec on Ethernet. On Wi-Fi it’s from .5 […]

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Issue #439: December 20–26, 2015

Q: I have been using Dashlane password program for about 3 weeks now on my Windows 10 upgrade. My Avast Internet Security came on today and said it was a threat. I have looked at reviews and see many pros and cons. What is your opinion and should I remove it for another program you […]

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Issue #438: December 13–19, 2015

Q: I read your column religiously and thoroughly enjoy it. I’m somewhat of a geek too and pride myself on solving all or most of my issues with computers and/or software. “Google is my friend”. However, I have a problem I can’t find anything on. 3 days ago I attempted to install an older XP […]

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Issue #437: December 6–12, 2015

Q: A pop-up and sound-up associated with “Crackle” have invaded my computer and are driving me crazy.  There is no convenient way to turn Crackle off, but even when I manage to stop the intrusion, it comes back within minutes.  My search on the Internet reveals software which is touted as being free, safe, and […]

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Issue #436: November 29 – December 5, 2015

Q: I am running Office 2010 Student Edition with Outlook as my email program. Lately some of the emails are coming into the Inbox and then immediately moving to the Junk box (ex. Facebook notifications and some legitimate address). Some unwanted emails have been flagged as junk and are removed from the inbox.  I cannot […]

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Issue #435: November 22–28, 2015

Q: My Toshiba laptop using Windows Vista died not long ago. I am a writer and my documents were created using Microsoft Works. I downloaded my documents (.wps) via CDs to our desktop, an HP pavilion using windows 8.1. I then had to get help through HP to make my documents editable…I could look at […]

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Issue #434: November 15–21, 2015

Q: I know next to nothing about computers. I don’t even know what an IP is, just like Hillary! (You should see what I went through to get to your column to ask a question!) I couldn’t navigate Facebook & hate it anyway, so I got off of that! I have a Dell computer with […]

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Issue #433: November 8–14, 2015

Q: I upgraded to Windows 10 recently, and have been trying out the new Edge browser.  Is it just me, or is Edge just a highly-stripped-down version of Internet Explorer?  I can’t even find a way of saving a file from a web page, which is a feature I use all the time. – Richard […]

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