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Q: Great article about retrieving a forgotten WiFi password (I.G.T.M. Issue #523, July 30, 2017). I have two questions; 1. How is a forgotten password retrieved if the computer doesn’t automatically connect to WiFi? 2. Is there a solution to retrieve a password for an IPhone? My 12 year old granddaughter has forgotten her password […]

Q: I have a Dell Inspiron 15 5000 Series laptop that is less than 1 year old. There are 2 main problems I am having with it. 1. When I am typing an email (whether Gmail, Yahoo, or Outlook), many times, the entire window will close. I have to reopen the window, reopen the email […]

Q: AOL recently started charging monthly for full services. To save our “My Favorites” from AOL I copied it to our PC in “My Documents”. It has a .pfc extension and I cannot open it. Can you suggest any solutions? Kind of an AOL proprietary thing I guess. Thanks for your wonderful work over the […]

Q: My CAD program is Ashlar-Vellum’s Graphite V10. All my generated cad files have had the icon change from the Graphite icon to the Acrobat Reader icon, but the file trailer has remained correct – .vc6. I can open files from the CAD program but if I try to double-click from Explore, the file tries […]

Q: Thanks for all the great advice through the years. I have been reading since you started the column. This is not really a technical question but I am hoping you have some guidance. I just recently purchased a new HP Omen with Windows 10 installed and have successfully made the transition from the old […]

Q: My WiFi works perfectly. When I have visitors, they often ask to use it. I don’t mind them doing that, but I don’t remember the WiFi password. My computer obviously “knows” it because it connects automatically whenever I power it (the computer up). Is there some way to find where the password is stored […]

It’s a week of celebrations here at Geek Central.  Why?  Well, it’s the column’s birthday again!  Of course, this isn’t just any birthday.  It’s one of those birthday numbers that ends in a big, round digit that makes it seem that much more special than the others.  Personally, I’m more than a bit surprised, but […]

Q: I’m always getting pop-ups regarding “updating my drivers”. I don’t know if there is really a problem with them or not. How would I know if my drivers have a problem? My PC is working fine. I have a Toshiba Laptop running windows 7. Please advise. – Teresa F. Odessa, Texas A:  Hello, Texas!  […]

Q: I enjoy your column and read it every Saturday. Your Geek Lights are fantastic as well. The motherboard in my laptop died of old age and I successfully replaced it myself with a new, not refurbished, motherboard. However, I’m not sure if that relates to the problem I’ve had which started a couple weeks […]

Q: Good afternoon. It has been awhile since I have bothered you. I now have a new problem.  I keep getting a pop up with the warning; “Shockwave Flash has quit working.”  I have uninstalled and re-downloaded both Adobe Flash Player and Shockwave Player. I still get the problem and the browser hangs up.   I […]