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Geek Note: A couple of weeks ago, I answered an e-mail from reader Gary S. (I.G.T.M. #596, December 23, 2018).  Gary had several topics on his mind, and I didn’t have the space in that issue to address all of them.  I promised to cover his request to “discuss dual band wifi…to educate [my] readers” […]

Q: When I send an attached PDF, some recipients say they cannot open the attachment. I use O360 Outlook to send from desktop Win10. I sent a test emails to myself to see how my Samsung S7 handled the attachment. My S7 using @gmail was fine — PDF opened without problem. My S7 using @cox.net […]

Q: Just wanted to say how much I appreciated your column about researching a company providing computer services (Geek Note: I.G.T.M. #588, October 28, 2018). Your references to different research sources are very useful and enlightening. Generally, I think you do a nice job each week with your answers, and our community is fortunate to […]

Q: I have a problem with Firefox and Cox webmail. I use Firefox because the format is easier than some of the other browsers that ask me to download and run Adobe flash, then gives me the message, “Your browser does not meet the minimum requirement of Adobe Flash Player 9 or higher.” This, from […]

Q: I am using the free version of CCleaner on my Windows 10 Dell laptop computer. It seems to do a good job removing what I call “clutter” from my hard drive when I request a cleaning. Recently, I’ve been getting prompts to upgrade my CCleaner to the so-called, “Professional version” for a faster and […]

Q: Have you heard anything about malware introduced in a fake Adobe Flash update and how to detect and remove it?  Here’s an article discussing it: TinyURL.com/IGTM-0593 Coupled with the Microsoft update on Tuesday, Oct 9, 2018, I saw a suspicious Adobe Flash update message while surfing MSN.com and links using Google Chrome. McAfee also […]

Q: My 21″ monitor only has a 19″ screen display. It’s an 8 year old HP Pavilion desktop running Windows 10 with an HP 2159m monitor. I noticed the problem several months ago but since the display is perfectly readable I have not been too concerned. I have tried all the manual settings on the […]

Q: My wife has decided that she needs a new laptop for the upcoming holiday shopping.  We have two now, one HP and one Lenovo which are 5 and 6 years old.  What would you suggest as some of the best name brands (HP, Lenovo, Dell) or some other?  Should someone ever consider a refurbished […]

Q: We are purchasing a second home in Texas and for several weeks now we have been corresponding with the realtor in Texas via email. Two days ago we stopped receiving all emails from our realtor although she was receiving ours. I spent many hours on the phone with Cox support to alleviate this problem. […]

Q: I have email at Cox.net and two accounts at Yahoo.com. On my Cox account I keep getting double emails for some strange reason. I run with Windows 10 and that is the place I have my Cox email set up. I have Yahoo.com mails set up there also but I only get double from […]