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Q: Since you’re running low on questions, here’s one: Are flat-panel TVs subject to the same kinds of errors that can creep up on computers that have been left running for long periods of time? – Del S.Fort Walton Beach, Florida A:  It is somewhat of a fallacy that errors creep up on a computer […]

Q: My wife, using a new Dell laptop with Windows 10 on it, was having problems using Outlook, which came with Microsoft Office 365 2019 version to access her email. The email provider is Cox Cable. We have had several problems using Outlook with Cox Cable, but the most recent problem I was not able […]

Q: I have an older computer (HP Pavilion Slimline) that I have had since 2009. It has Windows 7. The computer suits my wife and I just fine as we use it for emails, ordering on-line and general internet access. It also has Windows Live Mail 2011 version. I have noticed for a long time […]

Q: I just read today’s article (Geek Note: I.G.T.M. #609, March 24, 2019) about the Microsoft scam (which I have received several times). Yesterday I received four calls on my cell with my own cell number showing on caller ID. I answered the first one and heard a recorded message about my IP address being […]

Q: I have years of emails and addresses too. First: what is the best way to back them up? Second: How can I read what I saved when in a different program? Supposedly, these files belong to me when on my personal computer but it seems I can’t do much with them unless I stay […]

Q: I belong to a group that plays golf together and receive a group e-mail with tee times. One person replied to all from his government computer and for some reason thought it necessary to encrypt his e-mail. I have been trying for two years to delete it and have failed while a receiving a […]

Q: This afternoon I received a phone call from 844-567-5237 claiming to represent windows and mac software fixes. He said every time I log on I am contaminating the web. I want to find out what they are up to. He wanted me to type an address into my laptop to repair all the damage […]

Q: About half the time when I try to shutdown, (I know I am still old school and like to shut down at night) the computer restarts instead of shutting down. I attempt the shutdown by first clicking the windows button in the lower left. Then click the power button and select “Shut down”. I […]

Q: I’m a Florida snowbird from Minnesota.  I attended your appearance at the NW Florida State College Computer Tech Expo, and asked you a question about this issue.  You asked me to submit it to your column, so here it is. I’m thinking about buying a new computer.  I’ve run into a new type of […]

Q: Just read your article about switching emails (Geek Note: I.G.T.M #599, January 13-19, 2019). Could you give some guidance on switching telephones?  I no longer use or need my home phone but I’ve had the number for many years and many people don’t have my cell number. I currently use Ooma which is inexpensive […]