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Q: I have a Dell Inspiron 15 5000 Series laptop that is less than 1 year old. There are 2 main problems I am having with it. 1. When I am typing an email (whether Gmail, Yahoo, or Outlook), many times, the entire window will close. I have to reopen the window, reopen the email […]

Q: AOL recently started charging monthly for full services. To save our “My Favorites” from AOL I copied it to our PC in “My Documents”. It has a .pfc extension and I cannot open it. Can you suggest any solutions? Kind of an AOL proprietary thing I guess. Thanks for your wonderful work over the […]

Q: My CAD program is Ashlar-Vellum’s Graphite V10. All my generated cad files have had the icon change from the Graphite icon to the Acrobat Reader icon, but the file trailer has remained correct – .vc6. I can open files from the CAD program but if I try to double-click from Explore, the file tries […]

Q: Thanks for all the great advice through the years. I have been reading since you started the column. This is not really a technical question but I am hoping you have some guidance. I just recently purchased a new HP Omen with Windows 10 installed and have successfully made the transition from the old […]