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Q: My wife is using a Toshiba laptop that without warning, the screen will go black and it appears to have shut off since the only way to resolve it is to push and hold the power button until it reboots. It operates both on battery and AC, so it doesn’t appear to be a […]

Last week I promised to give my perspective on Windows 10, and discuss some of its new features.  So, if you haven’t pulled the trigger and installed this free upgrade yet, this issue may be of particular interest to you. Let me first say that Windows is back!  What I mean is that Win 10 […]

Q: How about a review or comments on Windows 10? – Johnny W.Miramar Beach, Florida Q: What are the pros and cons of “upgrading” to Windows 10 from Windows 7? I don’t use a smartphone or tablet, only the desktop. My wife has a newer desktop with Windows 8.1 and she does use a smartphone […]

 Q: I think my Windows Live Mail might have the same Alzheimer’s problem as Pete C. (I.G.T.M. Issue #410 – May 31-Jun 6 2015). I keep receiving the same message: “Someone has tried to sign in too many times, so your account has been frozen. Wait a while and try again”. I have waited & […]

Q: Facebook freezes up to a minute as soon as I attempt a scroll. No other program freezes. I have contacted both Windows and Facebook but no replies. – Joe M.Crestview, Florida A: This is going to be one of those problems that I just can’t solve outright for you, because I simply can’t get […]