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August, 2014

Issue #371: Aug 31 – Sep 6, 2014

Q: My mom is afraid of updates – afraid that she will allow something malicious to be downloaded. She said on her last computer that the updates were done in the background, and she was never bothered with having to make a decision. What settings need to be made to her Windows 8.1 laptop to […]

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Issue #370: Aug 24-30, 2014

Q: My account was hacked. I can log into my yahoo account, I can send messages but cannot receive them. – Paul P. Valencia, California A: I doubt you’ve been “hacked”, Paul. One typical sign of such hacking would be for the hacker to change your password to lock you out of your own account. […]

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Issue #369: Aug 17-23, 2014

Q: Despite using antivirus and other software scans, I continue to get a popup: “Browser Settings Your browser setting are not set to Search Results. Would you like to set your home page and search settings to MySearchResults? Click OK to continue,” It offers the options of OK, Disagree and X (close). I almost always […]

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Issue #368: Aug 10-16, 2014

Q: I bought a used computer from my brother last year, loaded with Windows 7. It took a neighbor several hours to help us get our webmail account compatible with Cox. Early this week, when I tried to log onto my computer (everything is password protected), I received this message: User Profile Service Failed Logon […]

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Issue #367: Aug 3-9, 2014

Q: We enjoy reading your column each week and hope you will have more words of wisdom to help us with a problem. Several weeks ago we started experiencing the BSOD at random times, maybe just once, or several times a day, or maybe skip a day. The first part of the message is always […]

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