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Q: In cleaning out closets, I came across many of those old 4″ x 4″ backup discs – many of them having grandchildren’s names tabbed on them. I am currently using Windows 8 (not my choice). Is there any way or any where I can recover the information that is on them? Thank you for […]

Q: My scheduled tasks do not run. In looking at the scheduled task, the Status is listed as “Could not start.”Last Result, “0x0.” Creator “Administrator.”  When I created the task “RUTHIE\Administrator” was the user name entered. Then I entered a password which I don’t use anywhere else. In other words, I don’t use a password […]

Q: I have a problem that is driving me batty. When I am on the internet, I am able to click on links with no problem. However, from within my e-mail or Facebook, if I click on a link, a box pops up “Internet Explorer has stopped working.” If I click on the close button, […]

Q: My computer was recently hit with Trojan.Gen2.  Any time it’s on I get a constant stream of virus alerts.  Currently using Symantec plus the standard windows firewall and full security on Explorer. Symantec says it is successfully quarantining them but they never stop coming. Running Symantec Eraser is only way I have found to […]

Q: I have been scanning all our paper records & files, storing them on 1 computer, and backing up the files as pdfs (some jpegs & tiffs) on an external hard drive. At some point, I would like to store them on CDs? Flashdrives? … I want reliability, security & portability (i.e. save in the […]