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Q: An e-mail problem has occurred infrequently in the past, and only since I (most reluctantly) resumed using Windows 10. I’ve searched several hours online and your column archives and have found no solution. Two days ago a friend sent several emails with photos. The photos do not appear and cannot be “opened.” All that […]

Q: As a devoted reader, I greatly appreciate all the excellent information that you so well provide.  After reading today’s column thought I’d give a shot on my own problem. I have Win 10, running Avast Free Antivirus and for nearly a year have received an Avast Warning Threat Popup for wpad.dat and the indication […]

Q: Is KeePass safe to use as a password manager? – Josh L. Niceville, Florida A:  I discussed password managers in the column as recently as last month (I.G.T.M. #492 – December 25, 2016), so I won’t waste space in this issue rehashing what password managers are and the benefits of using them.  If you’re […]

Q: Do you have any thoughts or ideas (other than re-installing programs or throwing the computer against the wall) on the following? We are using Windows 10, and running Thunderbird version 45.[something], and sending emails has not been a problem. About a week ago, we suddenly started getting the error message: Sending of the message […]

Q: Recently two problems have cropped up on my home computer. The first is on Outlook, where I have both a Cox account and a work account linked. I frequently see my Cox folders collapsed, and when I click to get at my inbox, I get a message that says cannot open…cox.net.pst is in use […]

Q: A few minutes after I turn my computer on and intermittently during use, a black box comes up on my screen followed by a message – Windows cannot find ‘C:/Program files (x86)/user extensions/client.exe’. Make sure you typed the name correctly, and then try again. If I tap Ok it disappears. Now and then just […]

Happy New Year, and welcome to 2017, Geeks!  If you’re reading this, it means you’re one of the lucky ones who made it out of 2016 alive.  Let’s hope 2017 is a kinder, gentler year for all of us.  • • •  Q: Our laptop has quit accessing the Internet via our wireless router. It […]

As I put fingers to keyboard to write this last column of 2016, I want to pause for a moment and say “thanks” to the many readers who have expressed their appreciation and support for the column in the past year. Make no mistake, I’ve also heard from a vocal minority who have absolutely no […]

Q: I have two laptops. Laptop #2 is a Toshiba. I am giving it to my daughter. Windows 10 has been downloaded and kept updated. Here’s one problem that Cox is unable to solve. I have gone on line for a chat, called 4 times, eventually being transferred to a special technician and still no […]

Q: I have Windows 10 and I keep getting an error code 43. Is there some fix for this that is safe or is this just a hoax? The error code comes up mostly when I am in my email. It says I can download a fix for my computer – Sharon R. City Withheld, […]