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Q: My backup laptop is essentially identical to my current laptop except it’s 1 year older. I presently XCOPY my daily use laptop’s documents, pictures, & iTunes libraries’ folders via USB C to an external SSD, and then XCOPY them to the other laptop monthly. It’s a personal preference to NOT pay for any type […]

Q: I own a Vizio 65″ television and installed an Amazon Firestick (3rd gen). When I attempt to connect to a streaming service, I get an error message informing me that it is being blocked by a VPN. How do I resolve this?  – David A.Fort Walton Beach, Florida A:  The way you worded your […]

Q: I have a two-year-old HP Laptop 15-dw3xxx with Windows-10.  For several months now, when I restart my computer each day (I shut down at night), my audio is muted upon startup (I finally noticed the little “x” on the volume icon in the tray). I have an external speaker plugged into the laptop for […]

Q: About every 3 weeks my audio does not work. I have Windows 11 after Microsoft upgraded me to 11. Now audio seems to not want to work at all. Any idea what I need to do to fix this? Thanks for any help you can give me.  – Joe B.Fort Walton Beach, Florida A: […]

Q: I recently converted from an SSD main drive with a HHD backup to an NVMe main drive and replacing HHD with the SSD which is used as a backup drive. The problem is that when I search the NVMe drive (C drive) it only gives results from the SSD (F drive). In the Settings […]

Q: Why is it so hard to upgrade my Gigabyte based system to Win11? I like to think I’m fairly competent with computers. I started using Windows when it was 3.1 and I’ve seen some things along the way but this is ridiculous. I’ve run through the “process” many times. I cannot get the change […]

Q: I am using Microsoft Edge and Gmail. I am having two problems. 1. I am not able to extract a document or photo from my files to send via email. When I select (share), the Microsoft mail logo pops up not my Gmail account. 2. I occasionally wish to forward via Gmail, an article […]

Q: Currently, I am using a locally installed version of QuickBooks 2016, which I purchased several years ago and have run on several laptops and versions of Windows for accounting of two rental properties. I now use a Microsoft Surface Pro, which stores info locally and allows me to transfer info to my accountant for […]

Q: I hope you can help me – this is an iPhone question so if this is not the right place to ask, I apologize for taking up your time.  Can I back up my iPhone (14 Pro) on my laptop? I want to get a new iPhone soon so I know it needs to […]

Q: I subscribe to a paid newsletter from the Oldsmobile Club of America and they informed me that the company they use to broadcast the newsletter is required by law to eliminate my email address because the Oldsmobile Club of America got notified that I reported their emails as spam. Now I can’t get the […]