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Q: My Windows XP does not forward color pictures with a message – the message transmits, but not the picture.  Also, often it does not receive parts of the colored pictures sent to me — just little blank blocks show up with the message as though something is missing.  Please, can you help? – Evelyn […]

Q: I run Windows XP, on a Dell.  I have little knowledge of systems, and need to up my volume.  The volume control is at max, but I barely hear any music or voices. I have tried several times via the Control Panel for ways to change it, but have not succeeded. – George L. […]

Q: Every time I open up Windows Explorer, my list is populated with the “My Documents” folder from the Documents and Settings/my user name.  I only use the My Documents folder I created on the C: drive, there is nothing in this folder or the sub-folders it generates.  I delete this folder, but it’s back […]

I would like to extend my thanks to the Emerald Coast Computer Society for inviting me to speak at your October meeting.  I hope you all had as much fun listening to me ramble as Spouse Peripheral and I had meeting you all.  Q: I recently switched to VISTA and have noticed that the address […]

Q: Is there any reason for my computer to be very warm?  When the power is off and the phone line is off, the case is hot, where it just warm when I am using it. I turn it on and the fans run like mad for 3 to 5 minutes.  I could be wrong, […]

Q: After experiencing my first “computer crash”, I am looking for the best solution for a back-up.  I was thinking of using an external hard-drive, but if I get this, will it need security software also?  Would it be protected by my Norton, and guess if it is used as a “back-up” does that mean […]

Q: A while ago I started getting blank e mails with attachments. I wouldn’t open, just delete. I’ve tried going into the properties to find a common thread, because now they are coming every hour or less always from different addresses, so I guess blocking won’t help. Could you give me some ideas as to […]

 Q: I’ve had something happening that I haven’t been able to figure out.  Every time I boot up the computer, I get a window that says “PCHnotify.exe has encountered a problem and needs to close.”  I close the window and continue.  I don’t know what pchnotify is and haven’t been able to find out.  I […]

Q: I run windows XP and download lots of photos on the internet.  I don’t use My Documents, nor the standard folders as my working directory because I like to keep my data files on a drive separate from my operating system and programs.  I’ve been trying to follow the instructions of how to change […]

Q: I have a lot of out of town guests that use my computer while they are in my home. I have confidential financial files in Excel on my XP computer that I use daily, but don’t want guests to be able to access. Is there a way to secure these files so guests cannot […]