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Q: I have a genealogy program on my desktop.  It is “Family Tree Maker”.  I use it a lot and have over 1000 people keyed into it.  I now have a Gateway laptop.  I am trying to transfer my “Family Tree Maker” from the desktop to the laptop.  I want to be able to use […]

Q: I use an old computer with windows ME and incredimail, which I have been using for a number of years.  All of a sudden, I get multiple copies of every e-mail I receive, anywhere from three to 10 or 12 copies.   – Charley D. Fort Walton Beach, FL A: I doubt your problem […]

Q: I’ve read many tips about red boxes appearing in emails where pictures should be but my problem involves Red X’s appearing within the Windows Vista Home Premium’s Help & Support area.  I’ve looked online and within Dell’s support area to no avail.  I have a new Inspiron 1720 fully loaded again, with Vista as […]

Q: I’ve heard on several occasions that deleting files from your computer does not actually delete them.  Sounds a lot like one of those urban legend type things to scare people into frantically scanning their computers for those files and pictures they prefer no one knows they have. But, no one has been able to […]

Q: Upon startup on my 2003 Dell-WindowsXP, a pop-up states, “Security Product could not start. Tech details saved in start up log files.”  I click OK and another box asks the question, “do I want to repair the installation?”  I click on repair and it stalls on MSInstaller.  So I end the unresponsive program.  I […]

Q: The icon “Get Open Office” recently appeared on my desktop.  I have win XP that came in a Gateway hardware box but my version has the Works Spreadsheet and Word Processor.  I do not have excel.  A friend sent me an excel attachment.  A window appeared saying that I could not open this attachment […]

Q: I have started getting an error message while using Word.  It shows up as Microsoft visual c++ runtime library and states Runtime error “Program: C:\Program Files\Microsoft\Office\office10\winword.exe – Abnormal program termination.”  I called Dell and got an Indian who did not know the difference between Word and WordPerfect.  I then removed Word and reinstalled it.  […]

Q: Last month, my son, while trying to fix a minor computer gliche, clicked on PC Recovery, rather than System Restore.  This effectively reset my computer back to factory settings and ultimately wiped out all of my emails.  I have spoken to Cox, HP, and Microsoft reps, all of whom tell me the data is […]

Q: Help!  I need a Geek!  When I’m using Internet Explorer, I can hardly tell the difference between the colors of links, and links I’ve already visited.  How do I change the colors to make them stand out more? – Spouse Peripheral Bluewater Bay, FL A: For those of you unlearned in the Geek-speak I […]

Q: When using Windows XP I frequently (but not always) get a Windows Live sign in window when I try to open Internet Explorer.  When I sign in using a password I get a screen hawking Hotmail or I get a screen indicating the page is not available.  I have deleted everything named Windows Live […]