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Q: I am having trouble viewing .wmv and other video files sent to me by email or otherwise downloaded from the internet.  Prior to a short time ago, I had no trouble viewing the files, but now I can hear the audio but the video is just a black screen. I am using an HP […]

Q: We have a std Dell 4550 tower. Running Windows XP we recently bought a new Dell monitor (22′ diag.) and the associated video card that we needed (I believe it’s a Radnor?).  Anyway somewhere, somehow I’ve set the display screen, skin, theme, background whatever you call it to basically white…. And with that I […]

Q:  I recently got a new Acer Aspire Timeline 5810T laptop.  It’s got an Intel Core 2 Solo CPU, 4 GB of RAM, and Visa OS.  I prefer to Hibernate my computer rather than shut it down, but I cannot find Hibernate anywhere on the new computer’s Start menu.  I’ve looked at the system’s Power […]

Q: Is there an email client that I can run so I can download (pop) email from the various servers I use and then access the emails from another computer on my home network?  My primary ISP account limits my storage so I would prefer to download the mail. – Terry P. Fort Walton Beach, […]

Q: Since a Windows update last week, I’ve been receiving the following message on my desktop on each start: “To free up disk space, Outlook Express can compact messages. This may take a few minutes.” I have been canceling the messages since never use Outlook Express. Also, with info from one of your previous columns, […]

Q: To take advantage of the “ReadyBoost” feature f Windows Vista Home Premium, I purchased an 8MB USB Drive for my Dell Inspiron Desktop Computer.  The USB drive package stated that it was Windows Vista Approved and “Read Boost” enabled. After installing the USB drive, I went to the properties window for the device and […]

Q: We have 3 computers connected to a local network in our home.  Two use Windows XP and one Vista.  All 3 computers have installed the same financial program Quicken. When a change is made in one of them (adding a purchase or expense) the same items have to be added manually to the other […]

Q: I was thinking of changing browsers to Google Chrome or Opera could you give me your thoughts on this? – Steve B. Fort Walton Beach, Fla A: Well, Steve, at the risk of being accused of dodging your question, please let me give you some generalizations, then point you to the web for further […]

Q: Jeff, I recently installed Norton SystemWorks standard edition 12.0.  After not finding an answer on their help page, do I need to run Windows Vista firewall or just turn it off? – Chris S. Fort Walton Beach, Fla A: There are two schools of thought on this, Chris, and if you ask enough people […]

Q: I’ve received important attachments in an e-mail today.  Both show a Word icon but .docx extension. When I tried to open I saw the message “…does not have a program associated with it for this action…” I followed instructions to open View menu on My Computer and click Options then File Types.  I did […]