ItsGeekToMe.co

Q:  I am 78 and tech challenged. When I worked, we had an IT person backing up our work, so I never learned how to back up files. Now that I am on a home computer, I don’t know how to do a back-up. I have a thumb drive but don’t know if it needs […]

Q: Recently, my PC has been taking a few hours to completely boot up from sleep mode. Even then, it runs very slow. The most recent logon finally prompted me to look further. I eventually got Task Manager to open and after monitoring the performance tab discovered the CPU runs from 6%-33% but the Memory […]

Q: I am an avid reader of your column in the Northwest Florida Daily News. I am old and not very tech savvy, so I appreciate your solutions. I use Cox for my email. Cox is switching to Yahoo as their server for cox.net email users. In attempting to switch to Yahoo, but continue to […]

Q: Where are my downloads, files, etc.? I cannot find anything when I look in Folders, or in Downloads. Apparently I have saved nothing else anywhere since May 2024, and things I thought I saved are gone. Clicking on panels does nothing but put checkmarks on them.  I use DuckDuckGo and AOL e-mail for most […]

Q: We’re seniors and have 1 large Smart TV and several flat screens with USB ports. Cable has gotten so expensive but we are confused about how to cut the cord. We currently have the small, medium and large cable channel packages, on demand and digital music along with most of the premium channels except […]

Q: I am already hating AI on my computer and iPhone.  The AI is showing up on my Facebook page, on my cell phone only.  I have been thinking I need to go to our Cox store to get it out, since Cox Cable is my phone “owner” to Verizon.  Can I block it?  If […]

Q: About two months ago I started getting this pop-up window when I start my HP laptop.  (Geek Note: The image provided as an attachment is posted on my web site at the bottom of this article.)  It just started one day for no apparent reason. Each time it happens, I just close it, but […]

Q: I have hesitated to ask this question because it is so simple I would seem like a computer illiterate (which I don’t think I am). I have legitimately purchased for several years a highly discounted authorization to download a popular office suite. It cannot be automatically renewed. Should I uninstall the current version before […]

Geek Note: This is part 2 of a 2-part column that was started last week.  If you missed the first part, you can read it on my website at ItsGeekToMe.co (not .com!) • • • Q: I am changing email carriers. How do I move all my old emails from Inbox.com to my new Gmail […]

Geek Note: This is part 1 of a 2-part column on switching to a new e-mail provider. The second half will publish next week. •  •  • Q: Cox Cable is forcing me to switch to a different email provider. I’m not sure what I need to do. I use Outlook for my email and […]