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Q: A family member has engaged a company called siliconvalleytech.net to help with a supposed malware problem with their Mac. The user runs MalwareBytes. I tried to look this company up; how can I tell if they are legit? Thanks!  – Bob S. Niceville, Florida A:  You came to the right place, Bob.  I enjoy […]

Q: I have the same problem you addressed in your July 14, 2018 column (Geek Note: I.G.T.M. #572, July 8, 2018) about not being able to click on hyperlinks in Microsoft Outlook and getting the exact same message to contact my system administrator. This is a home computer. I tried following the suggestions you gave […]

Q: I’m an oldie (88) and my PC is an oldie Gateway (2gb) and we’re both very slooow. All of a sudden a blue symbol appeared with the words that there is a problem and Windows will seek the answer and restart the PC. The notice —“Stop code: IRQL NOT LESS OR EQUAL” also appeared. […]

Q: Early last month when I opened Windows Live Mail to check incoming messages I found over 3000 emails in my inboxes. Something had terminated all my folders and transferred the contents into my inboxes. My Recycle Bin, all my Deleted Files and Sent Items were also dumped into my inboxes. All addresses were deleted. […]

Q: With the latest Windows 10 update, Photoshop Elements 14 is not allowing me save my edited photos. I get the following message.  “Could not save as [filename] because there is not enough memory (RAM).”  I had no problems until the latest update. I went online and found that a lot of people are having […]

Q: Had a loud ad crash my Outlook account. It could not be deleted. Kept flashing, saying I had a virus and had to call Microsoft. I was unable to delete it or exit Microsoft Edge.   I finally had to go to Task Manager and exit Edge.  Now I cannot get into Outlook. Here is […]

Q: In a recent column (Geek Note: I.G.T.M. #575, July 29, 2018) you replied to question concerning leaving computer on 24/7. I have done this for many years without a problem, but recently when return to wake up my system (as monitor goes to sleep after a period of time) the system will not boot […]

Q: My Win 7 computer has suddenly started acting up. After the system first boots up, when I click on an icon or any item on a menu, the icon flashes but the program doesn’t start. If I go into Task Manager and then just exit it, and do nothing else, the programs will start […]

Q: I’m getting numerous extremely vulgar emails from someone I’ve never heard of and then getting requests from others I’ve never heard of to remove them from my contact list and threatening to report me. None of these people are in my contact list so I’m not replying as I fear it is just a […]

Geek Note: Back in June, I published a question from Spouse Peripheral about the wisdom of letting browsers store passwords when logging on to secure websites such as banks or credit card sites.  This has been a rather hot topic ever since, and has generated a litany of follow-up questions, all of which are picking […]