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Q: How do I delete Avast overseer from C:/Program Files/Common Files/avast software/overseer? Have run Avast Free for years. last several months have encountered duplicate desktop shortcuts for Avast about 3-4 minutes after startup is complete. I can delete the shortcut but it always returns on the next startup. I have disabled/deleted Overseer from Task Manager. […]

Q: I have a problem with my computer, in that, an access feature disappears frequently causing me to restart the computer to regain its presence. I have a new Acer, Windows 10 computer just 3 months old. Only my wife and I use the computer for email, news, ordering products and some correspondence. I purchased […]

Q: What can I do with a 15-year old laptop that I no longer need? I don’t want to toss it in the trash because the metal elements can leach into the water supply. Is there a place that accepts donations? If not, where can I dispose of it safely? – Beverly H.Niceville, Florida A:  […]

Q: I use Outlook to receive e-mail. Every morning I have to go to programs Office 365 and do a quick repair to receive any mail. During the day if the computer goes to sleep I have to do the quick repair again. This is an every day problem. Any help would be greatly appreciated. […]

Q: I have a Dell Inspiron 3250 running Windows 10 Home. Per your weekly column, I created three user accounts, Administrator (local account), myself (local account) and my wife’s (outlook). When I first set my account up I was able to log in with a PIN but it no longer allows me to do that […]

Q:  I’m trying to upgrade some operating systems on some older (2009 and 2011) iMacs that I have. I’ve found the upgrades and have downloaded and run the .dmg files. When I finish the install, I get the confirmation that the OS has installed, but when I look at the version that is running (Apple->About […]

Q: I keep my embroidery designs (thousands of them) on an external drive. All of a sudden I can’t get my external drive to open up on my laptop. I took it to my husband’s desk top and it gave me a message that it needed to be reformatted. That means I will lose all […]

Q: My HP Chromebook is like a run away train. It erases my words, or places them in previous paragraphs. It also changes the font. I truly dislike this “lean, mean, amazing machine.”  – Lois P.Niceville, Florida A:  I don’t think it’s any secret that I’m no great fan of HP.  So, I’d love to […]

Q: How important are service packs? I upgraded to a Windows 10 PC and am giving my old Windows 7 PC to a friend without any PC in the home. This will allow a student to tele-school because of COVID. To delete my personal information, I reinstalled the O/S from the original disks that came […]

Q: I enjoy reading your column although I don’t understand 75% of the questions or the answers but would appreciate your answer to a somewhat minor problem I continue to experience. Every time my husband forwards me an email from his account, instead of his name or email address appearing in the “from”, it says […]