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Q: I have a problem with my computer, in that, an access feature disappears frequently causing me to restart the computer to regain its presence. I have a new Acer, Windows 10 computer just 3 months old. Only my wife and I use the computer for email, news, ordering products and some correspondence. I purchased […]

Q: What can I do with a 15-year old laptop that I no longer need? I don’t want to toss it in the trash because the metal elements can leach into the water supply. Is there a place that accepts donations? If not, where can I dispose of it safely? – Beverly H.Niceville, Florida A:  […]

Q: I use Outlook to receive e-mail. Every morning I have to go to programs Office 365 and do a quick repair to receive any mail. During the day if the computer goes to sleep I have to do the quick repair again. This is an every day problem. Any help would be greatly appreciated. […]

Q: I have a Dell Inspiron 3250 running Windows 10 Home. Per your weekly column, I created three user accounts, Administrator (local account), myself (local account) and my wife’s (outlook). When I first set my account up I was able to log in with a PIN but it no longer allows me to do that […]

Q:  I’m trying to upgrade some operating systems on some older (2009 and 2011) iMacs that I have. I’ve found the upgrades and have downloaded and run the .dmg files. When I finish the install, I get the confirmation that the OS has installed, but when I look at the version that is running (Apple->About […]

Q: I keep my embroidery designs (thousands of them) on an external drive. All of a sudden I can’t get my external drive to open up on my laptop. I took it to my husband’s desk top and it gave me a message that it needed to be reformatted. That means I will lose all […]

Q: My HP Chromebook is like a run away train. It erases my words, or places them in previous paragraphs. It also changes the font. I truly dislike this “lean, mean, amazing machine.”  – Lois P.Niceville, Florida A:  I don’t think it’s any secret that I’m no great fan of HP.  So, I’d love to […]

Q: How important are service packs? I upgraded to a Windows 10 PC and am giving my old Windows 7 PC to a friend without any PC in the home. This will allow a student to tele-school because of COVID. To delete my personal information, I reinstalled the O/S from the original disks that came […]

Q: I enjoy reading your column although I don’t understand 75% of the questions or the answers but would appreciate your answer to a somewhat minor problem I continue to experience. Every time my husband forwards me an email from his account, instead of his name or email address appearing in the “from”, it says […]

Q: When printing a document from Word to my Brother B&W laser printer it prints anything that is in color as shades of grey, as it should. When printing the same document to an HP OfficeJet color printer from the same computer it will not print color. The Brother is connected through USB, the HP […]