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Q: Some of my files are turning into files I can’t open.  I get this message in a box: “Word experienced an error in trying to open the file. Try these suggestions. (C:\\Users\…\SPLITTING NAILS.docx)” I have tried all these suggestions but they didn’t help. Thanks ahead of time. – Norma M.Fort Walton Beach, Florida A:  […]

Q: All of a sudden, my computer has started uncontrolled scrolling. It happens occasionally in searches, and frequently when I open file manager and am looking for a particular folder or drive. Those are just annoying, but when I open Excel workbooks scroll to the right quickly so cannot work my data. I have replaced […]

Q: Since last Dell firmware update, my photos are lost. I can see the folder names, but the check boxes have an arrow in them.  When I try to open a folder, I get a message that it may have been changed or moved.  I don’t think I moved or changed anything.  – John P.Crestview, […]

Q: I wish to digitize the old family album photos. I’m not tech savvy, so I would need something very user friendly, with good clear results. My price point would be less than $200. I was looking at the Epsom Perfection V39. Thank you for your time and any help you can offer.  – Barbara […]

Q: I have followed your column for years and learned so much! Thank you.  My question: I bought a new computer loaded with Windows 11. I wanted to use my old keyboard (Logictech SR 34 – about 7 years old) and bought a PS2 to USB converter to make it work. It didn’t. Bought two […]

Q: I’m running Windows 11, and using File Explorer to view pictures as extra large icons.  I right-click on a thumbnail and select rotate right or left, and get a pop-up box that says “You cannot rotate this image.  The file might be in use or open in another program, or folder might be read-only.”  […]

Q: Using the Edge browser with no home page specified. It comes up with multiple (pages and pages) of stories to click on. When I click on one, a new tab is created, the selected page comes up for a few seconds, then a blank page comes up and just sits there. Nothing on the […]

Q: Is there an easy way to display iPad Air 2 photos/videos on my Sony smart wide screen TV? The TV is a Bravia 65 inch just a couple of years old.  – Tom A.Shalimar, Florida A: Well, Tom, there are multiple ways to display photos from a pad device to a Smart TV.  Like […]

Q: I encountered hundreds (maybe thousands) of empty folders and used 4dots Empty Folder Cleaner to find and nuke them on a safe drive, external to my PC. It seemed to work fine, but before I repeat the process on my C: drive, I wanted to run the wisdom of such a clean-up by you […]

Q: My computer had a problem where it did not know the correct time nor did it know its correct location. It displayed west coast time and Stanton California as its location. I focused on the incorrect time using, “the google” to find a solution. I was directed to msc services-windows time-properties-startup type. I set […]