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Q: I use Hotmail and would like to know how I can save messages to my hard-drive without doing Copy/Paste individually. Is there a site that can show me how to do this? Hotmail, itself, is not very helpful. Or at least the search function is not bringing up what I need. – Crystal G. […]

Q: My HP PSC 1601 All in One printer will not print.  A message is displayed stating “remove and check right cartridge.” I followed the instruction and because I am not a printer tech I simply wiped the contacts and replaced the cartridge, all to no avail. Because the cartridge had been recently purchased I […]

Q: I have been trying to email document attachments with both a gmail and a mchsi account. Both have failed. I have never had a problem in the past. What could have happened to my system to cause this? Thanks. Love your column!! – Beth C. Santa Rosa Beach, Florida A: You’re welcome, Beth.  Thanks […]

Q: On several occasions, when turning on our laptop after a period of being shutdown for a week or 10 days while on vacation, the mouse goes through a period of behaving so herkey-jerky that it is impossible to click up anything. It behaves the same if you try to use the touch pad. We […]

Q: The following message pops up at random very frequently: “Runtime Error, Windows\System32\spool\drivers\X64\3\E_YATIHWA.EXE. Application has made an attempt to load the C runtime library incorrectly”.  I found and downloaded the 2008/2012 C++ libraries to no avail; downloaded the MS Fix-it files to fix RTEs, restored computer to earliest time allowed, all no help. Error msg […]