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Q: We use Quicken for banking. Every time I close it, a new Quicken icon appears on my desktop. I must have about 50 now.  When I double click one, it opens and says Quicken will back up this file and has a back up form with a blank for a selected program.  How do […]

Q: I gave my older friend an old laptop with XP on it that she used on a DSL connection with good results until the old unit died. After it died, she purchased an HP laptop with Windows 7. She sends lots of ecards and email is the major uses. Question is the new unit […]

Welcome to Issue #260 of It’s Geek to Me.  Why is that significant?  Well, if you divide the number of issues published to date by the number of weeks in a year, you’ll discover that you are reading I.G.T.M.’s 5th anniversary edition!  Unfortunately, we were forced to forgo the wild parties and celebrity appearances at […]

Q: My Mom, who lives in Ft. Walton Beach, gave me your e-mail address.  My computer has a virus (sbchost.exe).  At least that is what a technician told me.  How can I remove it?  I have Norton and MyCleanPC, but they do not remove it.  MyCleanPC wants an additional $215 to remove it!  I do […]

Q: Really love your column and look forward to it each Sunday morning. My question is: Suddenly, when I receive a hyperlink and I click, up comes WORD program. Cannot figure out why suddenly this is doing this.  I don’t receive any error messages, it just goes into my program WORD, which of course shows […]