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Q: My problem appeared several months ago and I’ve tried almost everything to correct it.  I’m using Windows 7 with Microsoft Outlook.  When I click on a link in an email I received, the following message pops up “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system […]

Q: When I use my laptop, at times the curser will jump around on its own, particularly when typing emails.  I will look up and be typing in the address bar or nowhere.  It doesn’t always happen-sometimes it is worse than other times.  I have a Toshiba that is a little over a year old.  […]

Q: Can I remove the older MS Visual C++ Redistributable files (2005 to 2008) that I find in the Control Panel? – Terry P. Fort Walton Beach, Florida  A: These “Redistributable files” are software written by Microsoft, that is used by other software that was built using a Microsoft programming tool.  Microsoft gives permission to […]

Q: I just found that my laptop has 18 Rootkits. Tried Google for help, but not sure which advice to follow?  I understand that these are serious kits. Any help you can suggest will be appreciated. – Jerry B. Fort Walton Beach, Florida  A: You sound like you have almost everything you need to get […]